Microsoft Project has encountered a problem

[Bill2007]

Hi; I have Office Project 2007, SP1, computer OS is XP. It has been a
month since I used Project. When I tried to open a Project file today, I
received the message: "Microsoft Project has encountered a problem and needs
to close..." There are no other error messages to indicate what is
happening. I used the Help / Microsoft Office Diagnostics, but no problems
were indicated.
I can open Project, create a new file and save the file. Everything looks
normal. But, when I try to open a file, I get the message and Project
closes. I have tried to open a number of files and get the same results with
each file.
I will appreciate any recommendations. Thanks, Bill

 

[JulieS]

Bill2007,

Are you using Norton Internet Security? Do you have the Norton
Office Plug-in enabled? If "yes" to both, please disable the Office
Plug-in. Restart your PC and is all fixed?

See the post titled "Microsoft Office Project has stopped working"
started on Oct 1 by "Kazier" in this newsgroup.

I hope this helps. Let us know how you get along.

Julie
Project MVP

Visit http://project.mvps.org/ for the FAQs and additional
information about Microsoft Project

 

[Bill2007]

Hi; I found a solution in another thread in this Group. In Norton: In Real
Time Protection, disable scanning of Windows Office documents.

Bill

 

[Bill2007]

Thanks, Julie. I discovered the Norton Office plug-in solution and it worked
for me. Will either Norton or Microsoft fix this so that the Norton plug-in
may be turned back on?

Thanks,

Bill

 

[JulieS]

Hi Bill,

I can't speak for either Microsoft or Norton The issue with the
Norton Plug-in has been around for a fairly long time. You are not
more at risk with the plug-in disabled. As long as you are running
the rest of the virus/spam protection and it's up to date, you
should be just fine.

I hope this helps. Let us know how you get along.

Julie
Project MVP

Visit http://project.mvps.org/ for the FAQs and additional
information about Microsoft Project