Microsoft says I don't get an Upgrade to Office for Mac 2008

[pablokent]

In October 2007 I ordered Microsoft Office 2004 for Macintosh from Amazon under an advertised Promotion that allowed an upgrade to the already announced Office 2008 by filling out the "Microsoft Office 2008 for Mac North America Technology Guarantee Redemption Form". I would have never ordered a 4 year old product that was going to be discontinued without this promotion. In December 2007, I mailed to Microsoft the now available redemption forms along with the required copy of the sales receipt and "The ORIGINAL product box top with the product name and barcode clearly identified." In February 2008 I had not received the product and contacted Microsoft who stated they had no record of my submission. Luckily I had a copy of the sales receipt and the box top with bar code, which I submitted to Microsoft. They informed me they would not accept this and would not receive the product.

Microsoft has acted in bad faith. I have all the materials necessary to prove my purchase, and it is obvious I purchased this out of date product in response to their offer. It is incredulous they would choose to treat a customer (who is trying to do the right thing) in such an unscrupulous manner.

 

[Diane Ross]

I am trying to find a contact person for problems like this.

 

[John McGhie]

Hi JR:

Let me know if you want me to give them a whack for you

Diane has been beating up on them fairly ferociously about these, and she
should get results soonish...

Always remember, "when given the choice between a conspiracy and a SNAFU,
bet on the SNAFU every time..." In this case, I think we will find that
they have out-sourced fulfilment to several vendors, and some of those
vendors are not worth {expletives deleted...}

Cheers

That's a real shame. If I were you, I'd write a letter to Bill Gates
and/or monkey boy about it.

Others (including me) have attempted to use the "Super Suite Deal"
promotion that lets you upgrade to Office 2008 Mac Special media Edition
for the cost of shipping. I did mine electronically, through Microsoft's
web site.

So far, I have received four "Order update" notice email messages from
Microsoft stating the order is being delayed. The very first notice said
that unless I contacted Microsoft, the order would automatically be
cancelled! Luckily I read the message in its entirety and called to
confirm I did indeed still want the product. So far, the ship date has
been pushed to 1/7/2008, then to 1/28/2008, then to 2/18/2008, and again
to 3/10/2008!

It seems very fishy to me that Microsoft is unable to ship this to me
when many, many others have already received theirs. I'm afraid
Microsoft simply doesn't want to fulfill the order, because I would be
getting it basically for free (the cost of shipping). If that turns out
to be the case, and Microsoft somehow doesn't ship it to me, I will be
very displeased. I ordered this product through Microsoft's own freaking
promotion! If they didn't want to do the promotion, they shouldn't have
offered it to begin with.

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:[email protected]
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia

 

[Jeffrey Reeves]

I have received several updates via email also about backorders. However, the last one I received was that my product would be shipped approximately 2/18/08. It is 2/25/08, and my order still shows as "Order in Process". I placed this order way back in Nov. 2007. I waited an extra week since it was an expected ship date, and I think that was more than enough after it was already delayed for more than a month since release. What's going on??? I'm about to hound them on the phone.

 

[John McGhie]

Send all your details to Diane at the address she has given.

She's whacking the same part of the same anatomy as I am

Cheers

I don't know what constitutes a "whack", or how much good it will do,
but by all means, whack away!


Somehow I think I'm in for at least one more delay. Time will tell.


If that is the case, then Microsoft should step up and fix thee problem
by fulfilling them themselves.

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:[email protected]
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Nhulunbuy, Northern Territory, Australia

 

[Claude V. Lucas]

Send all your details to Diane at the address she has given.

She's whacking the same part of the same anatomy as I am

Cheers

I called the number in ome of my emails to check my order and
I too have been pushed back to 10-March, but I wasn't informed
of this until I called. Like JR, I'm willing to wait but I hope
that the ship date doesn't keep perpetually slipping.

 

[pablokent]

As originator of this post, I would like to close by stating that with the assistance of Diane and the MVP program, and this forum, Microsoft has resolved my complaint. Although the situation appeared to deteriorate rapidly during my brief email exchange with customer service, the watchful eyes of this MVP program recognized a wrong, and did the right thing, and I applaud Microsoft and the MVP program for quickly acting after I posted my complaint just a few days ago.

 

[David.M.Connolly]

I suggest trying Sheridan Jones at (e-mail address removed). She was very
responsive on the Mac Mojo blog regarding this promotion.

Cheers,
David

 

[Diane Ross]

I suggest trying Sheridan Jones at (e-mail address removed). She was very
responsive on the Mac Mojo blog regarding this promotion.

Please make sure you have permission before posting someone else's address.
Spam robots on newsgroups will harvest real addresses.

 

[John McGhie]

Yeah, well I know the person Diane is talking to

Not too many people say "no" to them. In fact, it's generally held on the
Redmond campus that making your answer indistinguishable from "Yes, I will
have that done right away" would be considered beneficial to your health and
well-being

Cheers

As originator of this post, I would like to close by stating that with the
assistance of Diane and the MVP program, and this forum, Microsoft has
resolved my complaint. Although the situation appeared to deteriorate rapidly
during my brief email exchange with customer service, the watchful eyes of
this MVP program recognized a wrong, and did the right thing, and I applaud
Microsoft and the MVP program for quickly acting after I posted my complaint
just a few days ago.

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Consultant Technical Writer
+61 4 1209 1410, mailto:[email protected]
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50