Microsoft Sync Services constantly crashing

[BrianVA]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: Exchange

When I upgraded to Microsoft Office 2008, I turned on Microsoft Sync Services to sync my Entourage calendar and Contacts with iCal and Address Book. It worked fine until I installed the latest patch, 12.1.2. Now, Microsoft Sync Services is constantly crashing, with only the following error message: "Microsoft Sync Services has encountered a problem and needs to close. We are sorry for the inconvenience."

My iCal and Address Books sync fine between all my Macs. However, I can't sync my Entourage Exchange calendar and contacts with my iCal calendar or Address Book. Every time Entourage attempts to sync, it crashes and I get the message above.

Anyone else experiencing the same problem? Anyone have any ideas on hot so fix ti.

 

[Corentin Cras-Méneur]

When I upgraded to Microsoft Office 2008, I turned on Microsoft Sync
Services to sync my Entourage calendar and Contacts with iCal and
Address Book. It worked fine until I installed the latest patch, 12.1.2.
Now, Microsoft Sync Services is constantly crashing, with only the
following error message: "Microsoft Sync Services has encountered a
problem and needs to close. We are sorry for the inconvenience."

Try repairing your database with the database utility (launch Entourage
pressing the Option key down).

Corentin

 

[BrianVA]

No that didn't fix it. Here is the information from the "report" function:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-09-02 15:50:18 -0400
Application Name: Microsoft Sync Services
Application Bundle ID: com.microsoft.entourage.syncservices12
Application Signature: MSS1
Application Version: 12.1.2.080729
Crashed Module Name: unknown
Crashed Module Version: unknown
Crashed Module Offset: unknown
Blame Module Name: unknown
Blame Module Version: unknown
Blame Module Offset: unknown
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x00000000 in ( + 0x00000000)
# 2 0x928ec0fb in .objc_class_name_List + 0x927E4FBB (libobjc.A.dylib + 0x000090fb)
# 3 0x92df1f2b in .objc_class_name___NSCFSet + 0x92CA7FEB (CoreFoundation + 0x000ebf2b)
# 4 0x92df1f6a in .objc_class_name___NSCFSet + 0x92CA802A (CoreFoundation + 0x000ebf6a)
# 5 0x001db8b4 in __ISyncAssertFailed + 0x0000015A (SyncServices + 0x0007d8b4)
# 6 0x0019b45f in -[ISDRecordIdMapper localIdConstructedFromGlobalId:useLocalIdAsGlobalId:] + 0x00000144 (SyncServices + 0x0003d45f)
# 7 0x0019b29a in -[ISDRecordIdMapper localIdForGlobalId:useLocalIdAsGlobalId:] + 0x0000018D (SyncServices + 0x0003d29a)
# 8 0x0019b107 in -[ISDRecordIdMapper localIdForGlobalId:] + 0x00000031 (SyncServices + 0x0003d107)
# 9 0x001bc36a in -[ISyncConcreteRecordSnapshot _localIdForGlobalId:] + 0x00000040 (SyncServices + 0x0005e36a)
# 10 0x001bb8b3 in -[ISyncConcreteRecordSnapshot recordsWithMatchingAttributes:] + 0x0000024A (SyncServices + 0x0005d8b3)
# 11 0x00003258 in __mh_execute_header + 0x00002258 (Microsoft Sync Services + 0x00002258)
# 12 0x0001b5f9 in __mh_execute_header + 0x0001A5F9 (Microsoft Sync Services + 0x0001a5f9)
# 13 0x0000c0a7 in __mh_execute_header + 0x0000B0A7 (Microsoft Sync Services + 0x0000b0a7)
# 14 0x0000274a in __mh_execute_header + 0x0000174A (Microsoft Sync Services + 0x0000174a)
# 15 0x00002671 in __mh_execute_header + 0x00001671 (Microsoft Sync Services + 0x00001671)

X86 Thread State:
eax: 0x00000000 ebx: 0x92df2011 ecx: 0x928f86ac edx:0x163ee830
edi: 0x163ee830 esi: 0x1637e600 ebp: 0xbffff538 esp:0xbffff4ec
ss: 0x0000001f eip: 0x00000000 cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010202

Thread 1:

# 1 0x90eaf5c6 in _signgam + 0x90D0FD86 (libSystem.B.dylib + 0x000015c6)
# 2 0x90f3829b in _signgam + 0x90D98A5B (libSystem.B.dylib + 0x0008a29b)
# 3 0x00035d7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
# 4 0x000353e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
# 5 0x0003546c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
# 6 0x00035f25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
# 7 0x90ee06f5 in _signgam + 0x90D40EB5 (libSystem.B.dylib + 0x000326f5)
# 8 0x90ee05b2 in _signgam + 0x90D40D72 (libSystem.B.dylib + 0x000325b2)

X86 Thread State:
eax: 0xffffffa6 ebx: 0x90f270bf ecx: 0xb00a0a5c edx:0x90eaf5c6
edi: 0x000019ec esi: 0x986e24a3 ebp: 0xb00a0ac8 esp:0xb00a0a5c
ss: 0x0000001f eip: 0x90eaf5c6 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000202

Loaded modules:

0: Microsoft Sync Services (12.1.2.080729 Reg=en Loc=0x0409): /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/Microsoft Sync Services
1: merp: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
2: PowerPlantCore: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/Versions/12/PowerPlantCore
3: SyncServices: /System/Library/Frameworks/SyncServices.framework/Versions/A/SyncServices
4: Netlib: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/

 

[Corentin Cras-Méneur]

No that didn't fix it. Here is the information from the "report" function:

Microsoft Error Reporting log version: 2.0

Then it could be some corrupted data either in the Entourage database,
or in the Truth (System) database. That's really hard to figure out.

Have you tried archiving or deleting very old events for instance??

Have you tried resetting SyncServices ?? (turn it off, then back on -
or, more drastic, use iSync to wipe out the cache and start clean).

Corentin

 

[Diane Ross]

No that didn't fix it. Here is the information from the "report" function:

A framework error normally means one or more components of Office have not
been updated correctly and are now out of synch with other bits. See this
page for steps to correct.

<http://www.entourage.mvps.org/error/framework.html>