Microsoft sync services has a problem and needs to close

[sgansky]

Version: 2008
Operating System: Mac OS X 10.6 (Snow Leopard)
Processor: Intel
Email Client: imap

Since I upgraded to Snow Leopard I keep getting this error:

Microsoft sync services has encountered a problem and needs to close. Here is the error report.

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-09-07 22:33:42 -0400
Application Name: Microsoft Sync Services
Application Bundle ID: com.microsoft.entourage.syncservices12
Application Signature: MSS1
Application Version: 12.2.0.090605
Crashed Module Name: unknown
Crashed Module Version: unknown
Crashed Module Offset: unknown
Blame Module Name: unknown
Blame Module Version: unknown
Blame Module Offset: unknown
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x6e756f63 in ( + 0x00000000)
# 2 0x90a07f49 in _objc_assign_strongCast + 0x90956F2B (libobjc.A.dylib + 0x00009f49)
# 3 0x932aa97f in .objc_class_name___CFx606449CPF + 0x9311AD53 (CoreFoundation + 0x0004b97f)
# 4 0x932d1e93 in .objc_class_name___CFx606449CPF + 0x93142267 (CoreFoundation + 0x00072e93)
# 5 0x000070b8 in __mh_execute_header + 0x000060B8 (Microsoft Sync Services + 0x000060b8)
# 6 0x0001b93c in __mh_execute_header + 0x0001A93C (Microsoft Sync Services + 0x0001a93c)
# 7 0x0001b7cc in __mh_execute_header + 0x0001A7CC (Microsoft Sync Services + 0x0001a7cc)
# 8 0x0000c0fc in __mh_execute_header + 0x0000B0FC (Microsoft Sync Services + 0x0000b0fc)
# 9 0x0000274a in __mh_execute_header + 0x0000174A (Microsoft Sync Services + 0x0000174a)
# 10 0x00002671 in __mh_execute_header + 0x00001671 (Microsoft Sync Services + 0x00001671)

X86 Thread State:
eax: 0x00003a74 ebx: 0x93053908 ecx: 0x93074f7c edx:0x68746957
edi: 0x1b1ce850 esi: 0x00000000 ebp: 0xbffff7d8 esp:0xbffff78c
ss: 0x0000001f eip: 0x6e756f63 cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010246

Thread 1:

# 1 0x9851410a in __dispatch_hw_config + 0x98357182 (libSystem.B.dylib + 0x0002710a)
# 2 0x98513ce1 in __dispatch_hw_config + 0x98356D59 (libSystem.B.dylib + 0x00026ce1)
# 3 0x98513a86 in __dispatch_hw_config + 0x98356AFE (libSystem.B.dylib + 0x00026a86)
# 4 0x98513511 in __dispatch_hw_config + 0x98356589 (libSystem.B.dylib + 0x00026511)
# 5 0x98513356 in __dispatch_hw_config + 0x983563CE (libSystem.B.dylib + 0x00026356)

X86 Thread State:
eax: 0x0000016b ebx: 0x9851475e ecx: 0xb0080d5c edx:0x9851410a
edi: 0xa0aa41ac esi: 0xb0080ed8 ebp: 0xb0080ef8 esp:0xb0080d5c
ss: 0x0000001f eip: 0x9851410a cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246

Thread 2:

# 1 0x984eda0e in __dispatch_hw_config + 0x98330A86 (libSystem.B.dylib + 0x00000a0e)
# 2 0x9858e344 in __dispatch_hw_config + 0x983D13BC (libSystem.B.dylib + 0x000a1344)
# 3 0x000d5d7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
# 4 0x000d53e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
# 5 0x000d546c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
# 6 0x000d5f25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
# 7 0x9851afe1 in __dispatch_hw_config + 0x9835E059 (libSystem.B.dylib + 0x0002dfe1)
# 8 0x9851ae66 in __dispatch_hw_config + 0x9835DEDE (libSystem.B.dylib + 0x0002de66)

X86 Thread State:
eax: 0xffffffa6 ebx: 0x98575ac0 ecx: 0xb0184a6c edx:0x984eda0e
edi: 0x00000178 esi: 0xf704d850 ebp: 0xb0184ad8 esp:0xb0184a6c
ss: 0x0000001f eip: 0x984eda0e cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000206

Loaded modules:

0: Microsoft Sync Services (12.2.0.090605 Reg=en Loc=0x0409): /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/Microsoft Sync Services
1: Netlib: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
2: merp: /Applications/Microsoft Offi

 

[Corentin Cras-Méneur]

Since I upgraded to Snow Leopard I keep getting this error:

Microsoft sync services has encountered a problem and needs to close.
Here is the error report.

Either a bad cache (turn Sync Services off then back on in the Entourage
preferences), or a bad contact/event. You can try selectively disabling
one or or the other in the rpeferneces to figure out which it is,

Corentin

 

[sgansky]

I disabled all the sync services and then turned them back on. I checked combine after turning the sync services back on. I immediately got the error message again.

 

[Diane Ross]

I disabled all the sync services and then turned them back on. I checked
combine after turning the sync services back on. I immediately got the error
message again.

It sounds like there is corruption in your data.

Test in a new User.

Go to System Preferences --> Create a New User in Accounts.

Move your Identity to Shared folder for testing. When you drag from Shared
to the new User, it copies.

~/Documents/Microsoft User Data/Office 2008 Identities

Switch to the New User by logging out/in or use Fast User Switching.

In the new User, open Entourage and let it create a new Microsoft User Data
folder and a new blank Identity.

Quit Entourage.

Drag from Shared, your Identity and let it overwrite the new blank Main
Identity.

Open Entourage. It will open in your Entourage Identity.

Under File in the Menu bar....Select Export
Export all your data from contacts and events (do one at a time to test).
Select to delete after exporting.
Import the data back into Entourage using File > Import

Sometimes this will clear the corruption.

Now test Sync Services. Does it work? If yes, then drag the fixed Main
Identity back to Shared. (you might want to rename this to show it's the
fixed Identity)

Switch back to your regular User and drag from Shared the Fixed Identity.

You might want to reset Sync Services before you try syncing to your fixed
Identity. The old crap could just sync back up.

Reset Sync Services and start fresh...

<http://www.entourage.mvps.org/troubleshoot/syncservices.html#ss2>

Open Entourage and hopefully this fixed the problems. If they start backup
then you know it's a problem in your User's account.

Let me know if this helps.

 

[sgansky]

Wow that's a bunch of stuff to try. I'm on the road and think I'll wait till I get back home tomorrow to try.
Thanks

 

[bobencha]

I disabled all the sync services and then turned them back on. I checked combine after turning the sync services back on. I immediately got the error message again.

 

[sgansky]

Crazy stuff this syncing. I got home to see that my IMac reported 250 or so changes to its calendar. I have a 3 computer system using MobileMe to sync. My MacBook Air (the only one using Entourage), my IMac, & my IPhone. So I reset the sync data on the IMac and told it to use the MobileMe data to overwrite my IMac. After that I've had no sync errors on my MacBook with Entourage.

Go figure!

 

[Kerry]

Crazy stuff this syncing. I got home to see that my IMac reported 250 or so changes to its calendar. I have a 3 computer system using MobileMe to sync. My MacBook Air (the only one using Entourage), my IMac, & my IPhone. SoI reset the sync data on the IMac and told it to use the MobileMe data to overwrite my IMac. After that I've had no sync errors on my MacBook with Entourage.

Go figure!

Remember sync services is very problematic and especially when you add
in a third party product like Entourage or Contactizer Pro or....

Apple and Microsoft are aware of this. Its not a heck of a lot of fun.