Microsoft Sync Services

[Derek]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: pop

I have been having a huge issue with Microsoft Sync Services errors for the past 2 weeks. It seems to happen when I try to use iSync. Any ideas?

 

[Corentin Cras-Méneur]

I have been having a huge issue with Microsoft Sync Services errors for
the past 2 weeks. It seems to happen when I try to use iSync. Any ideas?

What version of Office 2008 do you have??
A *lot* of these issues were corrected with the 12.1.2 update (making
sure the system is up to date doesn't hurt either),

Corentin

 

[Derek]

Thanks Corentin,
I currently have 12.1.2, although it seems that this issue started around the time i did the update.

 

[Derek]

I have been having a huge issue with Microsoft Sync Services errors

for the > past 2 weeks. It seems to happen when I try to use iSync. Any
ideas?





It might help to know what issue you are having. ; ) There are many types
of issues!





-- Send responses to the relevant news group rather than to me, as E-mail
sent to this address may be devoured by my very hungry SPAM filter. Due
to Google's refusal to prevent spammers from posting messages through
their servers, I often ignore posts from Google Groups. Use a real news
client if you want me to see your posts.





JR






Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-09-02 11:30:26 -0400
Application Name: Microsoft Sync Services
Application Bundle ID: com.microsoft.entourage.syncservices12
Application Signature: MSS1
Application Version: 12.1.2.080729
Crashed Module Name: unknown
Crashed Module Version: unknown
Crashed Module Offset: unknown
Blame Module Name: unknown
Blame Module Version: unknown
Blame Module Offset: unknown
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x6e756f63 in ( + 0x00000000)
# 2 0x954eb0fb in .objc_class_name_List + 0x953E3FBB (libobjc.A.dylib + 0x000090fb)
# 3 0x916f6dc7 in .objc_class_name___NSCFSet + 0x915ACE87 (CoreFoundation + 0x000dedc7)
# 4 0x916f9d43 in .objc_class_name___NSCFSet + 0x915AFE03 (CoreFoundation + 0x000e1d43)
# 5 0x000070b8 in __mh_execute_header + 0x000060B8 (Microsoft Sync Services + 0x000060b8)
# 6 0x0001b93c in __mh_execute_header + 0x0001A93C (Microsoft Sync Services + 0x0001a93c)
# 7 0x0001b7cc in __mh_execute_header + 0x0001A7CC (Microsoft Sync Services + 0x0001a7cc)
# 8 0x0000c0fc in __mh_execute_header + 0x0000B0FC (Microsoft Sync Services + 0x0000b0fc)
# 9 0x0000274a in __mh_execute_header + 0x0000174A (Microsoft Sync Services + 0x0000174a)
# 10 0x00002671 in __mh_execute_header + 0x00001671 (Microsoft Sync Services + 0x00001671)

X86 Thread State:
eax: 0x00003a74 ebx: 0x91704011 ecx: 0x954f76ac edx:0x16b719d0
edi: 0x16b719d0 esi: 0x9558127c ebp: 0xbffff6e8 esp:0xbffff69c
ss: 0x0000001f eip: 0x6e756f63 cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010202

Thread 1:

# 1 0x930025c6 in _signgam + 0x92E62D86 (libSystem.B.dylib + 0x000015c6)
# 2 0x9308b29b in _signgam + 0x92EEBA5B (libSystem.B.dylib + 0x0008a29b)
# 3 0x00035d7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
# 4 0x000353e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
# 5 0x0003546c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
# 6 0x00035f25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
# 7 0x930336f5 in _signgam + 0x92E93EB5 (libSystem.B.dylib + 0x000326f5)
# 8 0x930335b2 in _signgam + 0x92E93D72 (libSystem.B.dylib + 0x000325b2)

X86 Thread State:
eax: 0xffffffa6 ebx: 0x9307a0bf ecx: 0xb00a0a5c edx:0x930025c6
edi: 0x00000121 esi: 0xb5e2824c ebp: 0xb00a0ac8 esp:0xb00a0a5c
ss: 0x0000001f eip: 0x930025c6 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000206

Loaded modules:

0: Microsoft Sync Services (12.1.2.080729 Reg=en Loc=0x0409): /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/Microsoft Sync Services
1: merp: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
2: Netlib: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
3: PowerPlantCore: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/Versions/12/PowerPlantCore
4: EntourageSynchronization: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/EntourageSynchronization.framework/Versions/12/EntourageSynchronization
5: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponentPlugin
6: PowerPlant: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/PowerPlant
7: EntourageCore: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/EntourageCore.framework/Versions/12/EntourageCore
8: EntourageLegacy: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/EntourageLegacy.framework/Versions/12/EntourageLegacy
9: OpenTransport: /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
10: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
11: AudioUnit: /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
12: QuickTime: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
13: libsqlite3.0.dylib: /usr/lib/libsqlite3.0.dylib
14: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
15: DesktopServicesPriv: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
16: libRadiance.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
17: libGLProgrammability.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
18: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
19: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
20: LaunchServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
21: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
22: CoreText: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
23: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
24: InstallServer: /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallServer
25: CoreFoundation: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
26: SystemConfiguration: /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
27: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
28: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
29: AudioToolbox: /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
30: libBLAS.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
31: QuartzCore: /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
32: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
33: CoreUI: /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
34: SpeechSynthesis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
35: OSServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
36: Metadata: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
37: SearchKit: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
38: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
39: AE: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
40: ImageIO: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
41: QD: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
42: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
43: libauto.dylib: /usr/lib/libauto.dylib
44: vecLib: /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
45: libJPEG.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
46: CFNetwork: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
47: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
48: ATS: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
49: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
50: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
51: vImage: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
52: HTMLRendering: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
53: libLAPACK.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
54: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
55: SyncServices: /System/Library/Frameworks/SyncServices.framework/Versions/A/SyncServices
56: DictionaryServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
57: ApplicationServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
58: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
59: DiskArbitration: /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
60: LangAnalysis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
61: libffi.dylib: /usr/lib/libffi.dylib
62: CoreServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
63: CoreGraphics: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
64: libvDSP.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
65: CoreData: /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
66: ColorSync: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
67: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
68: NavigationServices: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
69: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
70: libxslt.1.dylib: /usr/lib/libxslt.1.dylib
71: Security: /System/Library/Frameworks/Security.framework/Versions/A/Security
72: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
73: SecurityFoundation: /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
74: libbsm.dylib: /usr/lib/libbsm.dylib
75: libbz2.1.0.dylib: /usr/lib/libbz2.1.0.dylib
76: libTIFF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
77: libGIF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
78: Kerberos: /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
79: CoreVideo: /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
80: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
81: CarbonCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
82: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
83: vecLib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
84: libPng.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
85: AppKit: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
86: libGL.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
87: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
88: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
89: PrintCore: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
90: libvMisc.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
91: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
92: libGLImage.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
93: libz.1.dylib: /usr/lib/libz.1.dylib
94: SecurityInterface: /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInterface
95: Accelerate: /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
96: libcups.2.dylib: /usr/lib/libcups.2.dylib
97: libGLU.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
98: Foundation: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
99: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
100: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels

Operating System Information
Operating System: Mac OS X 10.5.4 (Build 9E17)
CPU: Intel Core Duo, Number: 2, Speed: 2147 MHz
gestaltPhysicalRAMSize err = 0, result = 2047 MB
gestaltSystemVersion err = 0, result = 0x1054
Screen: 1280 x 800, depth = 32, ltbr = 0, 0, 800, 1280

Microsoft Application Information:
Error Reporting UUID: 313A43C9-55A0-477E-843E-AE337BFC8C81
Time from launch: 0 hours, 11 minutes, 8 seconds
Total errors on this client: 115

 

[Corentin Cras-Méneur]

Microsoft Error Reporting log version: 2.0

I see, it's a crash...
You might have corrupted data somewhere in your datastores.
You could start by trying to launch Entourage pressing the option key
down to get in the database utility.
From there try repairing your database to see if the problem goes away,

Corentin

 

[Derek]

Thanks Corentin, I did a repair and it seems to have worked. isync worked fine, no crashes. I appreciate your help!

 

[Corentin Cras-Méneur]

Thanks Corentin, I did a repair and it seems to have worked. isync
worked fine, no crashes. I appreciate your help!

I'm glad it fixed it for you

Corentin

 

[Guest]

when i try and sync my blackberry to curve to entourage via pocketmac, i get an error message which says "07:59:35.430 and 07:59:35.440 could not locate the microsoft entourage office synchronization tool"
none of my info from my blackberry is transferring to my computer. please help
thanks
GE

 

[Diane Ross]

AFAIK, the PocketMac for Blackberry sync tool is not working with Entourage
2008 yet. See the following link:

<http://tinyurl.com/6aoqmo>

Entourage 2008 does not have a synchronization tool. Entourage 2008 now uses
Apple Sync Services.

 

[Kerry]

What version of Office 2008 do you have??
A *lot* of these issues were corrected with the 12.1.2 update (making
sure the system is up to date doesn't hurt either),

Corentin

--
            --- Mac:MS MVP  http://www.cortig.net/wordpress/---
       http://www.mvps.org      -    http://mvp.support..microsoft.com
    MVPs are not MS employees    -    Les MVP ne travaillent pas pour MS
 Remove "NoSpam" to e-mail me    -      Retirez "NoSpam" pourm'écrire

Corentin are you really finding improvements in sync services.
Microsoft tells me its not fixed. I find as long as I only run one
module, in my case calendar, there is never an error. In the past when
I enabled more than one module it would mess up my calendar. Since
Microsoft keeps telling me it hasn't been fixed, I've been leery of
testing it.

 

[Corentin Cras-Méneur]

Hi Kerry,

Corentin are you really finding improvements in sync services.

Well I don't see duplications anymore. None in my contacts and none in
my events. To me it's a HUGE improvement.
Now..... It doesn't mean everything is fixed. No new feature (contact
picture, tasks category synching...) either.

Microsoft tells me its not fixed. I find as long as I only run one
module, in my case calendar, there is never an error. In the past when
I enabled more than one module it would mess up my calendar. Since
Microsoft keeps telling me it hasn't been fixed, I've been leery of
testing it.

The problem is that by now you might have some nasty corruption in your
Truth database (the system database where all the sync data rests).

Clearing it up and starting fresh is more than tedious though, but it
could be something to consider. Turn synching off everywhere, and try
using iSync to reset the sync data completely, then turn synching back
on in Entourage. There is even a more drastic approach, but it's not
without risk and I'd rather not mention it here in fear that someone
will try it without taking all the necessary precautions and trash all
the data...


Corentin

 

[Kerry]

        Hi Kerry,




Well I don't see duplications anymore. None in my contacts and none in
my events. To me it's a HUGE improvement.
Now..... It doesn't mean everything is fixed. No new feature (contact
picture, tasks category synching...) either.


The problem is that by now you might have some nasty corruption in your
Truth database (the system database where all the sync data rests).

Clearing it up and starting fresh is more than tedious though, but it
could be something to consider. Turn synching off everywhere, and try
using iSync to reset the sync data completely, then turn synching back
on in Entourage. There is even a more drastic approach, but it's not
without risk and I'd rather not mention it here in fear that someone
will try it without taking all the necessary precautions and trash all
the data...

Corentin

--
            --- Mac:MS MVP  http://www.cortig.net/wordpress/---
       http://www.mvps.org      -    http://mvp.support..microsoft.com
    MVPs are not MS employees    -    Les MVP ne travaillent pas pour MS
 Remove "NoSpam" to e-mail me    -      Retirez "NoSpam" pourm'écrire

Interesting. I may give it a test, when I'm feeling more courageous
because if it works it would save a lot of effort especially when I
change something in another module. Back in the early days, resetting
sync services might have allowed the system to work for a while but
then I would find it messing up. I wonder if also we might work
differently. Here's one thing that would happen - two modules, I
create a calendar item e.g Doc appt. Then I see the doc and when it
would sync it would create a whole new record with the new info. The
old rec would be there with the original info. I'd delete that. But
oddly enough, if I made a change in the Entourage item it would not
sync back to ical. With only calendar running for months, I've never
experienced an error for months.

 

[Kerry]

        Hi Kerry,




Well I don't see duplications anymore. None in my contacts and none in
my events. To me it's a HUGE improvement.
Now..... It doesn't mean everything is fixed. No new feature (contact
picture, tasks category synching...) either.


The problem is that by now you might have some nasty corruption in your
Truth database (the system database where all the sync data rests).

Clearing it up and starting fresh is more than tedious though, but it
could be something to consider. Turn synching off everywhere, and try
using iSync to reset the sync data completely, then turn synching back
on in Entourage. There is even a more drastic approach, but it's not
without risk and I'd rather not mention it here in fear that someone
will try it without taking all the necessary precautions and trash all
the data...

Corentin

--
            --- Mac:MS MVP  http://www.cortig.net/wordpress/---
       http://www.mvps.org      -    http://mvp.support..microsoft.com
    MVPs are not MS employees    -    Les MVP ne travaillent pas pour MS
 Remove "NoSpam" to e-mail me    -      Retirez "NoSpam" pourm'écrire

Corentin I never heard back from you on this message whether we might
be working differently. Can you let me know if you work the same way
or differently - that is you might never change an item after it has
been created.

-----------------------------

Interesting. I may give it a test, when I'm feeling more courageous
because if it works it would save a lot of effort especially when I
change something in another module. Back in the early days, resetting
sync services might have allowed the system to work for a while but
then I would find it messing up. I wonder if also we might work
differently. Here's one thing that would happen - two modules, I
create a calendar item e.g Doc appt. Then I see the doc and when it
would sync it would create a whole new record with the new info. The
old rec would be there with the original info. I'd delete that. But
oddly enough, if I made a change in the Entourage item it would not
sync back to ical. With only calendar running for months, I've never
experienced an error for months.

 

[Doug]

I installed and updated Office 2008 up to 12.1.2.

sync in office offered me 3 things to sync. Mac Pref > mobileme > sync only reflected Notes. I can't find the other two options. Unless they share the calendar and mail symbols.

As soon as office started running I began getting failure notes that microsoft sync services was in trouble. I have been getting them about every 5 minutes.

I finally removed (with MS remove utility) the old installation and began a new one which is currently hung because the installer wants microsoft sync services to quit however Force Quit Applications doesn't show it running.

 

[Doug]

[note there have been 53 crashes since I installed Office 2008 yesterday]

Here is the most recent crash report

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_INSTRUCTION
Date/Time: 2008-09-05 13:08:13 -0400
Application Name: Microsoft Sync Services
Application Bundle ID: com.microsoft.entourage.syncservices12
Application Signature: MSS1
Application Version: 12.1.0.080409
Crashed Module Name: Microsoft Sync Services
Crashed Module Version: 12.1.0.080409
Crashed Module Offset: 0x000237a8
Blame Module Name: Microsoft Sync Services
Blame Module Version: 12.1.0.080409
Blame Module Offset: 0x000237a8
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x000247a8 in __mh_execute_header + 0x000237A8 (Microsoft Sync Services + 0x000237a8)
# 2 0x92034fc8 in .objc_class_name___NSCFSet + 0x91EF839C (CoreFoundation + 0x000d6fc8)
# 3 0x92928768 in .objc_class_name_List + 0x9281E65C (libobjc.A.dylib + 0x0000a768)
# 4 0x92b7b710 in .objc_class_name_ISDSqliteChangeStore + 0x92AA02D0 (SyncServices + 0x00006710)
# 5 0x92b98f50 in .objc_class_name_ISDSqliteChangeStore + 0x92ABDB10 (SyncServices + 0x00023f50)
# 6 0x0001b7e0 in __mh_execute_header + 0x0001A7E0 (Microsoft Sync Services + 0x0001a7e0)
# 7 0x00019f38 in __mh_execute_header + 0x00018F38 (Microsoft Sync Services + 0x00018f38)
# 8 0x0001c488 in __mh_execute_header + 0x0001B488 (Microsoft Sync Services + 0x0001b488)
# 9 0x0000d244 in __mh_execute_header + 0x0000C244 (Microsoft Sync Services + 0x0000c244)
# 10 0x00003224 in __mh_execute_header + 0x00002224 (Microsoft Sync Services + 0x00002224)
# 11 0x00002f28 in __mh_execute_header + 0x00001F28 (Microsoft Sync Services + 0x00001f28)

PPC Thread State:
srr0: 0x000247a8 srr1: 0x0208f030 vrsave: 0x00000000
xer: 0x00000003 lr: 0x92034fc8 ctr: 0x00024790 mq:0x00000000
r0: 0x00024790 r1: 0xbfffec70 r2: 0x01707994 r3:0x057b50c0
r4: 0x000247a4 r5: 0x00000001 r6: 0xffffffff r7:0x000000ff
r8: 0x00000003 r9: 0xa05346f4 r10: 0x05808000 r11:0xa0415228
r12: 0x00024790 r13: 0x0002c894 r14: 0x0002c898 r15:0x0002c89c
r16: 0xbffff26d r17: 0x00000000 r18: 0x00000001 r19:0x781e7994
r20: 0xa0411344 r21: 0x0002cd2c r22: 0x0002cce0 r23:0x05749080
r24: 0x0570aba0 r25: 0x00000001 r26: 0xbffff208 r27:0x00000001
r28: 0x0002c8a0 r29: 0x0002c8ac r30: 0x057b50c0 r31:0x92034dac

Thread 1:

# 1 0x933d05b8 in _atantblEntry + 0x931F5DE8 (libSystem.B.dylib + 0x000015b8)
# 2 0x9345c3f0 in _atantblEntry + 0x93281C20 (libSystem.B.dylib + 0x0008d3f0)
# 3 0x934737bc in _atantblEntry + 0x93298FEC (libSystem.B.dylib + 0x000a47bc)
# 4 0x00037000 in _MerpCreateSession + 0x00000A8C (merp + 0x00003000)
# 5 0x000366e8 in _MerpCreateSession + 0x00000174 (merp + 0x000026e8)
# 6 0x000367b4 in _MerpCreateSession + 0x00000240 (merp + 0x000027b4)
# 7 0x000371bc in _MerpCreateSession + 0x00000C48 (merp + 0x000031bc)
# 8 0x93412658 in _atantblEntry + 0x93237E88 (libSystem.B.dylib + 0x00043658)

PPC Thread State:
srr0: 0x933d05b8 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x9345c3f0 ctr: 0x933d05b0 mq:0x00000000
r0: 0xffffffa6 r1: 0xf0080880 r2: 0x00000000 r3:0x00000050
r4: 0x5ce9eb24 r5: 0x00000000 r6: 0x00000000 r7:0x00000000
r8: 0xee6b2800 r9: 0x00000000 r10: 0x00000000 r11:0xa064062c
r12: 0x933d05b0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000907 r21: 0x00000002 r22: 0xf0080e78 r23:0x00000002
r24: 0x00000000 r25: 0xa064c2b8 r26: 0xf0080930 r27:0xa064c2b8
r28: 0x00000050 r29: 0x5ce9eb24 r30: 0x00000000 r31:0x9345c2b8

Loaded modules:

0: Microsoft Sync Services (12.1.0.080409 Reg=en Loc=0x0409): /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/Microsoft Sync Services
1: merp: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
2: Netlib: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
3: PowerPlantCore: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/Versions/12/PowerPlantCore
4: EntourageSynchronization: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/EntourageSynchronization.framework/Versions/12/EntourageSynchronization
5: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/Versions/12/MicrosoftComponentPlugin
6: PowerPlant: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/PowerPlant
7: EntourageCore: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/EntourageCore.framework/Versions/12/EntourageCore
8: EntourageLegacy: /Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/EntourageLegacy.framework/Versions/12/EntourageLegacy
9: 1PasswdIM (6599 Reg=English Loc=0x0000): /Library/InputManagers/1PasswdIM/1PasswdIM.bundle/Contents/MacOS/1PasswdIM
10: OpenTransport: /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
11: AudioToolbox: /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
12: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
13: LaunchServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
14: libRadiance.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
15: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
16: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
17: SecurityFoundation: /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
18: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
19: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
20: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
21: SecurityInterface: /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInterface
22: HTMLRendering: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
23: CoreVideo: /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
24: ColorSync: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
25: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
26: CarbonCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
27: QuartzCore: /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
28: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
29: ApplicationServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
30: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
31: libcups.2.dylib: /usr/lib/libcups.2.dylib
32: CoreFoundation: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
33: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
34: libffi.dylib: /usr/lib/libffi.dylib
35: CoreServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
36: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
37: libGLU.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
38: libGLImage.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
39: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
40: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
41: CoreText: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
42: libbsm.dylib: /usr/lib/libbsm.dylib
43: libauto.dylib: /usr/lib/libauto.dylib
44: SyncServices: /System/Library/Frameworks/SyncServices.framework/Versions/A/SyncServices
45: libsqlite3.0.dylib: /usr/lib/libsqlite3.0.dylib
46: libLAPACK.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
47: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
48: NavigationServices: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
49: SystemConfiguration: /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
50: SpeechSynthesis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
51: libTIFF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
52: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
53: LangAnalysis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
54: CoreData: /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
55: libvMisc.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
56: SearchKit: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
57: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
58: ATS: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
59: libBLAS.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
60: libz.1.dylib: /usr/lib/libz.1.dylib
61: CFNetwork: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
62: vecLib: /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
63: libxslt.1.dylib: /usr/lib/libxslt.1.dylib
64: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
65: Kerberos: /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
66: QuickTime: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
67: libGL.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
68: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
69: InstallServer: /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallServer
70: vImage: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
71: CoreUI: /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
72: libGIF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
73: AudioUnit: /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
74: Security: /System/Library/Frameworks/Security.framework/Versions/A/Security
75: libPng.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
76: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
77: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
78: CoreGraphics: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
79: DesktopServicesPriv: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
80: DictionaryServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
81: AE: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
82: libbz2.1.0.dylib: /usr/lib/libbz2.1.0.dylib
83: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
84: DiskArbitration: /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
85: OSServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
86: PrintCore: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
87: vecLib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
88: libGLProgrammability.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
89: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
90: ImageIO: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
91: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
92: libvDSP.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
93: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
94: AppKit: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
95: Accelerate: /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
96: Metadata: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
97: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
98: QD: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
99: Foundation: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
100: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
101: libJPEG.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib

Operating System Information
Operating System: Mac OS X 10.5.4 (Build 9E17)
CPU: G4 (7450), Number: 1, Speed: 999 MHz
gestaltPhysicalRAMSize err = 0, result = 1024 MB
gestaltSystemVersion err = 0, result = 0x1054
Screen: 1440 x 900, depth = 32, ltbr = 0, 0, 900, 1440

Microsoft Application Information:
Error Reporting UUID: 7D63888C-580C-11DB-99C5-001451A7D19E
Time from launch: 0 hours, 2 minutes, 55 seconds
Total errors on this client: 53

 

[Corentin Cras-Méneur]

Corentin I never heard back from you on this message whether we might
be working differently. Can you let me know if you work the same way
or differently - that is you might never change an item after it has
been created.

I must have missed your reply. I'll search back int he thread to find
it.

Corentin

 

[Corentin Cras-Méneur]

Interesting. I may give it a test, when I'm feeling more courageous
because if it works it would save a lot of effort especially when I
change something in another module. Back in the early days, resetting
sync services might have allowed the system to work for a while but
then I would find it messing up.

Indeed! The bugs were still there and the corruptions would come back. I
feel a little more confident now that I've managed to spend some time
without seeing any obvious nightmarish mess.

I wonder if also we might work
differently. Here's one thing that would happen - two modules, I
create a calendar item e.g Doc appt. Then I see the doc and when it
would sync it would create a whole new record with the new info. The
old rec would be there with the original info. I'd delete that. But
oddly enough, if I made a change in the Entourage item it would not
sync back to ical. With only calendar running for months, I've never
experienced an error for months.

I do everything in Entourage. I just check iCal to make sure that what I
did in Entourage is correct in iCal.
I use iCal because 1) it reflects what's in the SyncServices, and 2) it
will also sync on my Mac with OmniFocus. It therefore makes a central
location to display all my events.
From there I sync to a Palm, a phone and MobileMe to my Mac at home.

All modifications I make in pre-existing events now sync to iCal within
minutes.

Corentin

 

[Corentin Cras-Méneur]

[note there have been 53 crashes since I installed Office 2008 yesterday]

Here is the most recent crash report

This is related to SyncServices (the System one).
You either have corrupted data (rebuild your identity) or you are not up
to date on something (System or Entourage).

Corentin

 

[Diane Ross]

See this article on cleaning up Sync Services and links to scripts that will
help eliminate duplicates.

<http://blog.entourage.mvps.org/2008/06/sync_services_still_causing_problems
_for_some_users_after_sp.html>

In case the above link does not work:

<http://tinyurl.com/6ztjfl>

 

[Kerry]

Indeed! The bugs were still there and the corruptions would come back. I
feel a little more confident now that I've managed to spend some time
without seeing any obvious nightmarish mess.


I do everything in Entourage. I just check iCal to make sure that what I
did in Entourage is correct in iCal.
I use iCal because 1) it reflects what's in the SyncServices, and 2) it
will alsosyncon my Mac with OmniFocus. It therefore makes a central
location to display all my events.
From there Isyncto a Palm, a phone and MobileMe to my Mac at home.

All modifications I make in pre-existing events nowsyncto iCal within
minutes.

Corentin

--
            --- Mac:MS MVP  http://www.cortig.net/wordpress/---
       http://www.mvps.org      -    http://mvp.support..microsoft.com
    MVPs are not MS employees    -    Les MVP ne travaillent pas pour MS
 Remove "NoSpam" to e-mail me    -      Retirez "NoSpam" pourm'écrire

Hi Corentin so I got up the courage to try all module sync and it was
just like Jan 24 08 again. The reason I tried, is that months back in
the DB I noticed all day items dup'd. So since I had to fix this I
thought maybe I'll see if there's any difference. The first thing I
noticed is that when I added an address to Entourage, it sync'd but
then the new address was the only one that was in Addressbook. I
didn't go any farther as this was one of original weird behaviors. I
did everything you suggested. I couldn't do the extreme thing you
mentioned as you were afraid others might pick up on it. Maybe I'll
shoot off yet another email to Microsoft.