Microsoft Word 2008

[owalston]

Every time I log off WORD 2008 I receive this message:-

"A file error has occurred. Check your network connections or make sure the disk is properly inserted and not defective. (Normal.dotm)"

What does this mean?

 

[Curt Laird]

Hi owalston,
Did you by chance specify a network path in Prefs | File Locations for your
templates? It sounds like Word is trying to update or create your Normal on
close and it can¹t be found (drive not connected?)

Thanks,

Curt

Every time I log off WORD 2008 I receive this message:-

"A file error has occurred. Check your network connections or make sure the
disk is properly inserted and not defective. (Normal.dotm)"

What does this mean?

--
Curt Laird
Software Development Engineer in Test
Microsoft MacBU - Word
(e-mail address removed) (remove ³ONLINE² for all replies)

This posting is provided ³AS IS² with no warranties, and confers no rights.

 

[Oliver Walston]

Thanks for your suggestion. Yes, it appears that I have specified a network path in Prefs/File locations for my templates. But this was a mistake. How do I delete this and start from a blank again?

Sorry to be so stupid.

Oliver Walston

 

[JE McGimpsey]

Thanks for your suggestion. Yes, it appears that I have specified a network
path in Prefs/File locations for my templates. But this was a mistake. How do
I delete this and start from a blank again? <br><br>Sorry to be so stupid.
<br><br>Oliver Walston

With Word closed, delete the

~:Libraryreferences:com.microsoft.Word.plist

file (where ~ is your home directory).

Or you can just set it back to the proper directory in preferences.

 

[Guest]

I have tried this but it still doesn't work. Having looked again in the preferences I see that it is not actually a network address that is specified for the template location. So back to square one..

 

[owalston]

I have tried this but it still doesn't work. Having looked again in the preferences I see that it is not actually a network address that is specified for the template location. So back to square one...

 

[Curt Laird]

My next suggestions are as follows:
1. Check the permissions on ~/Library/Application Support/Microsoft/User
Templates/Normal.dotm. Ensure you have write access to the file and the
folder.
2. Try moving or deleting the above file
3. Try moving or deleting (if it exists) ~/Documents/Microsoft User
Data/Normal
4. Try moving or deleting ~/Library/Preferences com.Microsoft.Word.plist


Let me know if any of these remedy the problem.

Thanks,


Curt

I have tried this but it still doesn't work. Having looked again in the
preferences I see that it is not actually a network address that is specified
for the template location. So back to square one..

--
Curt Laird
Software Development Engineer in Test
Microsoft MacBU - Word
(e-mail address removed) (remove ³ONLINE² for all replies)

This posting is provided ³AS IS² with no warranties, and confers no rights.

 

[oliver Walston]

1. There is no file library/Application support/Microsoft/user
3. There is no file /Documents/microsoft user data
4.There is no file /library/preferences com.microsoft.word.plist

What do I do now? I am baffled?

 

[Adam Bailey]

1. There is no file library/Application support/Microsoft/user <br>
3. There is no file /Documents/microsoft user data <br>
4.There is no file /library/preferences com.microsoft.word.plist <br><br>What do I do now? I am baffled?

Are you sure you're looking in the fight places? The slashes indicate a new
folder, so the first would be roughly:
Macintosh HD
Library
Application Support
Microsoft

 

[Adam Bailey]

1. There is no file library/Application support/Microsoft/user <br>
3. There is no file /Documents/microsoft user data <br>
4.There is no file /library/preferences com.microsoft.word.plist <br><br>What do I do now? I am baffled?

Are you sure you're looking in the fight places? The preceeding tilde (~)
symbol is an indicator that you should be looking in your home directory.

So, the first would be roughly: Macintosh HD > Users > (your name) > Library >
Application Support > Microsoft > Office > User Templates > Normal.dotm.

 

[oliver Walston]

Bingo.
I found the last two files and deleted them. Now everything is ok. Thanks a lot.