Microsoft Word causes spontaneous reboot

J

Jeepsrme

I have Office XP. I was typing in a new document in Word, when the
characters on the line I was typing became "jumbled" and then the computer
rebooted itself. This happened again after restarting the computer and
attempting to continue at the same point in the document. After the second
time, I created a new document, then copied and pasted the existing text from
the original document into the new one. This time it allowed further editing
for about 1 paragraph, at which time it rebooted again. I then ran the setup
for Office XP to "repair" the installation, and tried it again, with the same
results. Since the computer spontaneously reboots, there is no error message
to explain the potential problem. This is the only application on this
computer that exhibits this behavior. Is there any way to diagnose and
repair this problem?
 
K

Klaus Linke

Jeepsrme said:
I have Office XP. I was typing in a new document in Word, when the
characters on the line I was typing became "jumbled" and then the computer
rebooted itself. This happened again after restarting the computer and
attempting to continue at the same point in the document. After the
second
time, I created a new document, then copied and pasted the existing text
from
the original document into the new one. This time it allowed further
editing
for about 1 paragraph, at which time it rebooted again. I then ran the
setup
for Office XP to "repair" the installation, and tried it again, with the
same
results. Since the computer spontaneously reboots, there is no error
message
to explain the potential problem. This is the only application on this
computer that exhibits this behavior. Is there any way to diagnose and
repair this problem?


If it's just that one document, it's probably damaged.

Try if you can save it as XML immediately after opening it. Open the XML
file, and save as *.doc again. Sometimes that fixes it.

If you copy/paste into a new document, it's best to leave behind the last
paragraph mark. That is where corruption is most likely to occur (... all
the page setup and section information, unused styles and list
templates...).

You can find more in http://word.mvps.org/FAQs/AppErrors/CorruptDoc.htm

Good luck!
Klaus
 

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