Microsoft Word Error when attaching .doc files to web based email

[Howie]

I'm not sure when this started, I think when I installed Microsoft Sec.
Essentials. But for a bit of background I'm running Windows 7 -64 bit with
Office 2007 Enterprise.

Anyways whenever I use hotmail or netaddress (my 2 web based email accounts)
and I attach a file I get two popup errors. "You cannot close Microsoft
Office Word because a dialog box is open. Click OK, switch to Word, and then
close the dialog box. The next one says Word has encountered a problem.
If I click on help it says, There is a problem saving the file. Then talks
about not enough ram, disk space, or bot compatible virus scanner.

The file still attachs correctly to the email. Any idea whats going on?

 

[Terry Farrell]

The first error message is usually caused by the AV utility Office plug-in
(Norton AV being notorious for this but it isn't alone). You should open the
AV advanced settings and disable the Office Plug-in.

The second error is a catchall message that Windows uses when it doesn't
know what is wrong - highly likely in this instance because you are not
trying to Save. Possibly resolving the first problem will counter the second
error message too.

 

[Howard]

Thanks, but I don't think Microsoft Security Essentials has a Office Scan
plug-in at least I don't see it. Would also seem weird if MS product didn't
work with another.