Microsoft Word has encountered a problem and needs to close

[Viziers]

Guys,

I received a "Microsoft Word has encountered a problem and needs to close"
error message when you try to start Word 2007 & Powerpoint 2007.

- Run repair / detect & repair.
- Remove MS.Word and reinstall.
- Remove all Office 2007 and intall it again.
- Rename normal.dot at C:\Documents and Settings\User_id\Application
Data\Microsoft\Templates
- Tried run Word from Run: word.exe /a still received the same error.
- Login to Safe Mode with pressing F8 key - Open MS.Word working as normal.

User using:
Office 2007 SP2
Windows XP SP3

Any suggestion..?
Thanks

Wils

 

[Terry Farrell]

Possibly an HP printer driver bug or the following...

That's a symptom of a Word Data Key corruption - usually because Word has
been running when updates are installed.

Run Regedit and expand by double-clicking to the key below. With DATA
selected, press DELETE. Word will automatically recreate a new key when it
is restarted.

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data

Symptoms of Data Key corruption include:

• The mouse does not work when you use Word.
• You cannot open a Word document from the Search window in Windows
Vista.
• You cannot open a Word document from Windows Desktop Search.
• Word crashes when you try to start or exit Word.
• Word crashes when you open the Open dialog box.
• Word crashes when you save a document.
• Word crashes when you close a document.

If you feel uncomfortable editing the registry yourself, Microsoft have a
fix that will do this for you.
http://support.microsoft.com/kb/940791 and press FixIt