MIME Translation Issues replying to Outlook HTML emails

[John Schneider]

I am having a problem when a user sends an HTML email using Outlook 2002 SP3
to some users that are using web-based email from COX@HOME service. When the
user at the COX@HOME service replies to the email send from Outlook 2002,
their reply is not displayed when it is recieved in Outlook 2002.

For example: John Doe sends an HTML email he created in Outlook 2002 to
Jane Smith. Jane reads and replies to the message with her COX@HOME
web-based
email reader. In the reply, Jane types "OK, thank you. Please call me." and
sends the message back to John. When John opens the email, the email he sent
to Jane is displayed and the text Jane typed is missing. However, if you
look
at the message source, the text is in the email. And, other programs (IMP
for
one) can decode and display all parts of the message properly.

I've found a KB article about a similar occurence, but it doesn't list
Outlook 2002 SP3 as one of the affected products.

One other note, is that it doesn't matter if WORD or OUTLOOK is the email
editor. The problem still occurs either way.

Following is the beginning of the SOURCE from just such a message, which I
had to truncate to post on the newsgroup here: (The word "test" was added in
the reply, but isn't displayed by Outlook 2002 SP3.)

Return-Path: <[email protected]>
X-Spam-DCC: :
X-Spam-Checker-Version: SpamAssassin 3.1.0 (2005-09-13) on
internet.bizopz.com
X-Spam-Level:
X-Spam-Status: No, score=-0.2 required=5.0 tests=AWL,BAYES_00,
DNS_FROM_RFC_WHOIS,HTML_MESSAGE,NO_REAL_NAME autolearn=no
version=3.1.0
Received: from fed1rmmtao04.cox.net (fed1rmmtao04.cox.net [68.230.241.35])
by internet.bizopz.com (8.13.4/8.12.9) with ESMTP id j97JQ9Gf076470
for <[email protected]>; Fri, 7 Oct 2005 12:26:13 -0700 (PDT)
(envelope-from (e-mail address removed))
Received: from smtp.west.cox.net ([172.18.180.58]) by fed1rmmtao04.cox.net
(InterMail vM.6.01.05.02 201-2131-123-102-20050715) with SMTP
id
<[email protected]>
for <[email protected]>; Fri, 7 Oct 2005 15:25:47 -0400
X-Mailer: Openwave WebEngine, version 2.8.15 (webedge20-101-1103-20040528)
From: <[email protected]>
To: <[email protected]>
Subject: test
Date: Fri, 7 Oct 2005 15:25:57 -0400
MIME-Version: 1.0
Content-Type: multipart/mixed; boundary="----=____1128713157853_eCsx=qilbS"
Message-Id:
<[email protected]>


This is a multi-part message in MIME format.

------=____1128713157853_eCsx=qilbS
Content-Type: text/plain; charset=ISO-8859-1
Content-Transfer-Encoding: 7bit

test

From: "Laura Becker" <[email protected]>
Date: 2005/10/06 Thu PM 07:41:43 EDT
To: "'Scott Keith'" <[email protected]>, <[email protected]>
CC: <[email protected]>
Subject: FW: counter proposal for suite 205 at 740 E. Highland

Susan McGloin
Practice Manager
Arizona Advanced Dermatology
(602)264-9044
(602)264-0057 fax

------=____1128713157853_eCsx=qilbS
Content-Type: multipart/related;
boundary="----=_NextPart_001_00AF_01C5CA94.DEBA5090"


------=_NextPart_001_00AF_01C5CA94.DEBA5090
Content-Type: multipart/alternative;
boundary="----=_NextPart_002_00B0_01C5CA94.DEBA5090"

(source continues, but was truncated in order to post in the group...)


Please advise.

 

[Brian Tillman]

I am having a problem when a user sends an HTML email using Outlook
2002 SP3 to some users that are using web-based email from COX@HOME
service. When the user at the COX@HOME service replies to the email
send from Outlook 2002, their reply is not displayed when it is
recieved in Outlook 2002. ....
Return-Path: <[email protected]>
X-Spam-DCC: :
X-Spam-Checker-Version: SpamAssassin 3.1.0 (2005-09-13) on
internet.bizopz.com

....

I've read reports of this happening with SpamAssassin.