Missed Appts in Calendar

[a144mb]

We're in a Win2K3 environment, Exchange 2003, and all of our Dell D-Series
laptops run WinXP SP2, Office2K3 SP2. Just recently, one user has started to
miss most appointments that we've witnessed to never populate in his
calendar that are sent directly to him. For instance, when an appointment
comes into
his email it should go into the calendar as tentative until he responds. This
is only happening for emails that come in with the message "This meeting is
not in the calendar it may have been moved or deleted". He's had the laptop
for three months without incident. Before having our Network Admins tweak
anything on the backend, is there anything I can adjust on his current
Outlook profile? Thanks in advance for your responses!

 

[Milly Staples [MVP - Outlook]]

Are you using Blackberries and BES? Have you tried updating BES to see if
that helps?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, a144mb asked:

| We're in a Win2K3 environment, Exchange 2003, and all of our Dell
| D-Series laptops run WinXP SP2, Office2K3 SP2. Just recently, one
| user has started to miss most appointments that we've witnessed to
| never populate in his calendar that are sent directly to him. For
| instance, when an appointment comes into
| his email it should go into the calendar as tentative until he
| responds. This is only happening for emails that come in with the
| message "This meeting is not in the calendar it may have been moved
| or deleted". He's had the laptop for three months without incident.
| Before having our Network Admins tweak anything on the backend, is
| there anything I can adjust on his current Outlook profile? Thanks in
| advance for your responses!

 

[a144mb]

Yes, we just converted to a new 'wireless' Blackberry that doesn't need to
dock. The old blackberry software is still on his laptop. What do you think?