Missed Calendar Appts.

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We're in a Win2K3 environment, Exchange 2003, and all of our Dell D-Series
laptops run WinXP SP2, Office2K3 SP2. Just recently, one user has started to
miss most appointments that we've witnessed to never populate in his calendar
that are sent directly to him. For instance, when an appointment comes into
his email it should go into the calendar as tentative until he responds. This
is only happening for emails that come in with the message "This meeting is
not in the calendar it may have been moved or deleted". He's had the laptop
for three months without incident. Before having our Network Admins tweak
anything on the backend, is there anything I can adjust on his current
Outlook profile? Thanks in advance for your responses!
 

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