Missing custom toolbars

[Bill Weylock]

A link to the right help page is fine, before anyone yells at me for asking
a question I know I have seen addressed here before. Problem is that I did
not save the thread and can¹t remember the wisdom.

Yesterday, after having left my computer in a logged-out state for about 3
hours, I came back to find that Word opened with generic Standard and
Formatting toolbars.

That was awful, since I have carefully customized icons for such things as
ResetPara and Redefine Style and refreshing TOC (plus about 10 others).

Luckily, I can report I am not mature enough not to have punched the
monitor. This is progress.

I first tried to quit and relaunch to no avail. Then I restarted the whole
Mac. Voila. Everything was back to normal.

I keep something like 45 days of full system backups in two separate
Retrospect archives, so I¹ll never be completely messed up if that happens
again. But it¹s still a nasty moment I would like to understand.

Any idea what happened and how I should respond?

Thanks.


Best,


- Bill



Panther 10.3.6
Office 2004
Windows XP Pro SP2
Office 2003

 

[John McGhie]

Hi Bill:

I have no idea how it happened: it sounds like the file connection to the
Normal Template failed.

When Word loses Normal, it substitutes its hard-coded internal defaults
(which is how it rebuilds the Normal template each time we trash it).

The Normal template does not need to exist as a file, and on the PC, it
doesn't, unless the user customises the defaults.

We strongly urge you not to customise the Standard Toolbars. Simply because
if you do, you cannot copy them back from the old template if the template
corrupts and you have to create a new one.

Instead, create new toolbars for yourself with names you assign, and
customise those. Then if the template goes bang, you just rename it, punch
the monitor, restart Word and use Organiser to copy your customised toolbars
and macros back in.

Cheers

A link to the right help page is fine, before anyone yells at me for asking a
question I know I have seen addressed here before. Problem is that I did not
save the thread and can¹t remember the wis dom.

Yesterday, after having left my computer in a logged-out state for about 3
hours, I came back to find that Word opened with generic Standard and
Formatting toolbars.

That was awful, since I have carefully customized icons for such things as
ResetPara and Redefine Style and refreshing TOC (plus about 10 others).

Luckily, I can report I am not mature enough not to have punched the monitor.
This is progress.

I first tried to quit and relaunch to no avail. Then I restarted the whole
Mac. Voila. Everything was back to normal.

I keep something like 45 days of full system backups in two separate
Retrospect archives, so I¹ll never be completely messed up if that happens
again. But it¹s still a nasty moment I would like to understand.

Any idea what happened and how I should respond?

Thanks.


Best,


- Bill



Panther 10.3.6
Office 2004
Windows XP Pro SP2
Office 2003

--

Please reply to the newsgroup to maintain the thread. Please do not email
me unless I ask you to.

John McGhie <[email protected]>
Consultant Technical Writer
Sydney, Australia +61 4 1209 1410