Missing email

[Jaayd]

Version: 2008
Operating System: Mac OS X 10.6 (Snow Leopard)
Email Client: pop

Help!!

I have a comcast email account. I receive mail from this account on my mac laptop as well as my PC desktop. THis has worked fine for several months. Two days ago, only a portion of my emails come to the mac. All of the emails show up on my desktop.

I am using other email accounts into Entourage and receive all of these emails.

I contacted comcast--they assured me that this is not their issue but an Entourage issue.

I don't even know where to begin.

 

[William Smith [MVP]]

I have a comcast email account. I receive mail from this account on
my mac laptop as well as my PC desktop. THis has worked fine for
several months. Two days ago, only a portion of my emails come to the
mac. All of the emails show up on my desktop.

I am using other email accounts into Entourage and receive all of
these emails.

I contacted comcast--they assured me that this is not their issue but
an Entourage issue.

POP accounts are set by default to download to your computer and then
delete from the server.

Go to Tools --> Accounts... and double-click your POP account. Under the
Options tab, select "Leave a copy of each message on the server" and
then set a number of days to leave them on the server before deleting.

Hope this helps!

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
Twitter: follow <http://twitter.com/meck>

 

[Jaayd]

Bill,

Thank you so much. I was able to talk my wife through this process since I was out of town. Today, it's WORKING.

I'm thinking I need to spend more time on this forum.

Jay