Missing Encarta Services in Research Pane

[Netizend]

In Office 2003 in the research pane the Encarta Dictionary and Encyclopedia
are missing. I've scoured the internet and found others asking about this
same problem but I never found an answer.

I am not a newbie so please don't ask me to check the "Research options...",
the firewall settings or my internet connection. I've already checked the
obvious. And yes, I have all the lastest patches.

I know Encarta services are an online resource so I'm guessing Office, for
some reason, is not finding or not even looking for the service.

Is Encarta research services provided by Microsoft Office Online Services?
I'm asking because the dictionary and encyclopedia are not listed there nor
are there any separate Encarta services available.

Does anyone know if these elusive Encarta services have an URL address with
which I could simply "add" to Office?

 

[Bob I]

http://office.microsoft.com/research/query.asmx

 

[Netizend]

That's the Microsoft Online Services address and I already tried it. It
shows me a list of available services including MSN Searches and MSN Money
Stock quotes, but no Encarta Dictionary or Encyclopedia. Is there perhaps a
separate address for Encarta services?

 

[Bob Buckland ?:-\)]

Hi Netizend,

Hmmm, where are you located, both the Encarta Encylopedia and
Encarta Dictionary are available through the 'Research Options' link
in the Research Taskpane under 'Research Sites' as North American services.

If you're in the Research Pane [Options] menu, check the [Update/Remove]
button and see if using the [Update] button there restores the items.

Is this a home or corporate installation? The services can be removed
during deployment and are sometimes replaced by an internal/intranet list
http://office.microsoft.com/en-us/assistance/HP010002811033.aspx

If you're talking about hooking to a locally (PC) installed copy of
MS Encarta, rather than the online services, then that isn't supported
http://support.microsoft.com/default.aspx?SCID=kb;en-us;827462

===========
That's the Microsoft Online Services address and I already tried it. It
shows me a list of available services including MSN Searches and MSN Money
Stock quotes, but no Encarta Dictionary or Encyclopedia. Is there perhaps a
separate address for Encarta services? >>
--
Let us know if this helped you,

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

For Everyday MS Office tips to "use right away" -
http://microsoft.com/events/series/administrativetipsandtricks.mspx

 

[Netizend]

Bob, after reading your response I got it figured out.
Under Windows XP "Regional and Language Options" I changed "Location" to
"United States" (previously it was set to "Korea").
Then in Office, under "Research options..." I did an update for "Microsoft
Office Online Services" to see if it would now look for North Amercian
services. I did! The Encarta Dictionary and Encyclopedia were now listed.
And finally, after installing the Dictionary and Encyclopedia, I changed
"Location" back to "Korea" and still retained these Encarta services.

Having this dictionary right beside my workspace is a great convenience.
Thanks for the help!