Missing file - scanpst.hlp

[Jess]

I have recently re-installed Office 2003 and found an oddity (that was also
there before I re-installed it), namely that my registry checker (Norton
WinDoctor) has found something ( a shortcut, I think it is) that refers to a
non-existent file, "scanpst.hlp". Apparently, the file was expected to be in
"Program Files\Common Files\System\MSMAPI\1033". But it is not there, nor
anywhere else on my hard disk. (Although there is a .exe there with the same
prefix.)

I believe the file in question is something to do with repairing some part
of Office. So my questions are these... Is the repair .exe some kind of
self-installing program that contains the help file (i.e. will it appear if I
need it.). Or, if such a repair scenario arises, will the repair program ask
me for the CD to access this help file? (I did do a "complete" install.) Or
is it just one of the many quirks in life?

And should I delete the registry item which points to this non-existant file?

Any ideas will be appreciated, thanks.

--
Jess
(XP Home SP/2 OEM. HDD1: Windows NTFS 60GB; Linux 20GB. HDD2: NTFS 40GB. P4
HT.)
[Please note: Display name may be changed in near future - too many people
called Jess on this site.]

 

[Milly Staples [MVP - Outlook]]

Scanpst.exe is used to repair a .pst file from Outlook if required. AFAIK,
the help file will only be created if you actually run scanpst.exe.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.


After furious head-scratching, Jess asked this group:

| I have recently re-installed Office 2003 and found an oddity (that
| was also there before I re-installed it), namely that my registry
| checker (Norton WinDoctor) has found something ( a shortcut, I think
| it is) that refers to a non-existent file, "scanpst.hlp".
| Apparently, the file was expected to be in "Program Files\Common
| Files\System\MSMAPI\1033". But it is not there, nor anywhere else on
| my hard disk. (Although there is a .exe there with the same prefix.)
|
| I believe the file in question is something to do with repairing some
| part of Office. So my questions are these... Is the repair .exe
| some kind of self-installing program that contains the help file
| (i.e. will it appear if I need it.). Or, if such a repair scenario
| arises, will the repair program ask me for the CD to access this help
| file? (I did do a "complete" install.) Or is it just one of the
| many quirks in life?
|
| And should I delete the registry item which points to this
| non-existant file?
|
| Any ideas will be appreciated, thanks.

 

[JessJ]

Thanks. So it is almost as I suspected. What is "AFAIK"? Any suggestions
regarding the registry shortcut - leave it alone, or delete it? Or maybe
I'll pretend to repair something...

Anyway, my main concern has been addressed. A very big, "Thank you".

 

[Milly Staples [MVP - Outlook]]

AFAIK = as far as I know.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to the
(insert latest virus name here) virus, all mail sent to my personal account
will be deleted without reading.


| Thanks. So it is almost as I suspected. What is "AFAIK"? Any
suggestions
| regarding the registry shortcut - leave it alone, or delete it? Or maybe
| I'll pretend to repair something...
|
| Anyway, my main concern has been addressed. A very big, "Thank you".
|
|
| "Milly Staples [MVP - Outlook]" wrote:
|
| > Scanpst.exe is used to repair a .pst file from Outlook if required.
AFAIK,
| > the help file will only be created if you actually run scanpst.exe.
| >
| > --
| > Milly Staples [MVP - Outlook]
| >
| > Post all replies to the group to keep the discussion intact. Due to
| > the (insert latest virus name here) virus, all mail sent to my personal
| > account will be deleted without reading.
| >
| >
| > After furious head-scratching, Jess asked this group:
| >
| > | I have recently re-installed Office 2003 and found an oddity (that
| > | was also there before I re-installed it), namely that my registry
| > | checker (Norton WinDoctor) has found something ( a shortcut, I think
| > | it is) that refers to a non-existent file, "scanpst.hlp".
| > | Apparently, the file was expected to be in "Program Files\Common
| > | Files\System\MSMAPI\1033". But it is not there, nor anywhere else on
| > | my hard disk. (Although there is a .exe there with the same prefix.)
| > |
| > | I believe the file in question is something to do with repairing some
| > | part of Office. So my questions are these... Is the repair .exe
| > | some kind of self-installing program that contains the help file
| > | (i.e. will it appear if I need it.). Or, if such a repair scenario
| > | arises, will the repair program ask me for the CD to access this help
| > | file? (I did do a "complete" install.) Or is it just one of the
| > | many quirks in life?
| > |
| > | And should I delete the registry item which points to this
| > | non-existant file?
| > |
| > | Any ideas will be appreciated, thanks.
| >
| >
| >

 

[zlatan24]

For recover damaged pst files, try use 'fix pst'
(http://www.recoverytoolbox.com/fix_pst_file.html). This tool know how
recover data after power failure, a hardware or network crash and a
number of other external factors, program will help you recover your
information from a crashed Outlook installation, fix pst file and carry
on with your tasks as before – all that done in mere seconds and it have
other possiblities.