Missing folders in Entourage 2004

[pschwartzkopf]

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: intel

Running Office 2004 ver. 11.5.0 on a Kerio 6.5 server. The Entourage client connects like it's connecting to an Exchange server with Kerio.

An number of the end user's subfolders are disappearing in Entourage, but they show up fine in Webmail. I'm able to "recover" the folders in Entourage by doing an Empty Cache or just rebuilding the entire database, but they disappear again within a day.

The end user's database is quite large (over 2 GB) and I'm working to get that down, but I've worked with other databases even larger with no issues. She does have quite a few subfolders, some 4 or 5 layers deep, but nothing that I haven't seen before. The folders that are not showing up in Entourage seem to be recently added folders.

 

[William Smith]

The end user's database is quite large (over 2 GB) and I'm working to
get that down, but I've worked with other databases even larger with
no issues. She does have quite a few subfolders, some 4 or 5 layers
deep, but nothing that I haven't seen before. The folders that are
not showing up in Entourage seem to be recently added folders.

I think you're on the right track. Pay attention to how much is stored
*within* the Inbox folder. That one's special and is synchronized more
often. I've seen multi-GB accounts that work efficiently so size
shouldn't be an issue.

If you flatten the levels of folders from four or five to just one or
two then you'll also probably have better synchronization.

You might also be interested in this blog post:

"Optimize Entourage to better work with Exchange"
<http://blog.entourage.mvps.org/2008/03/optimize_entourage_to_better_work_with_exchange.html>


Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>