Missing Hyperlinks

[Suz]

We have used Jeopardy Powerpoint slide shows where the main slide
hyperlinks to multiple slides within the same slideshow. Last year
this worked fine. This year we have made two changes: we are now on
Mac OS 10.4.7 (last year it was 10.3.9) and we have upgraded our MS
Office Software. We have Microsoft Office 2004 for Mac - Standard
Edition. We are on version 11.2.4 (060501) for Powerpoint. What is
happening this year is that we insert the hyperlink and the slide show
runs fine--it goes to the links. Then we exit Powerpoint and get back
in, it still runs fine. We restart our computer, open Powerpoint, open
the file and all the links have disappeared. When we insert the links,
we are selecting "Document" and browsing to find the slide to which we
want to link. If the link is put on a graphic with actions mouseclick,
it stays but that doesn't work for Jeopardy where you need to know
which selections you have already made. Can anyone help?

 

[Jim Gordon MVP]

Hi Suz,

Some hyperlinking problems were introduced into PowerPoint 2004 during an
update.

The two solutions that ought to work:
1. Install the latest Office update. This ought to be all you need to do.
However, if that doesn't work then try
2. Uninstall Office using the Uninstall program in the Office folder on your
hard drive. Then re-install Office but do NOT apply the updates.

-Jim Gordon
Mac MVP

We have used Jeopardy Powerpoint slide shows where the main slide
hyperlinks to multiple slides within the same slideshow. Last year
this worked fine. This year we have made two changes: we are now on
Mac OS 10.4.7 (last year it was 10.3.9) and we have upgraded our MS
Office Software. We have Microsoft Office 2004 for Mac - Standard
Edition. We are on version 11.2.4 (060501) for Powerpoint. What is
happening this year is that we insert the hyperlink and the slide show
runs fine--it goes to the links. Then we exit Powerpoint and get back
in, it still runs fine. We restart our computer, open Powerpoint, open
the file and all the links have disappeared. When we insert the links,
we are selecting "Document" and browsing to find the slide to which we
want to link. If the link is put on a graphic with actions mouseclick,
it stays but that doesn't work for Jeopardy where you need to know
which selections you have already made. Can anyone help?

--
Jim Gordon
Mac MVP

MVPs are not Microsoft Employees
MVP info

 

[Suz]

We have installed the latest update and it does not fix the problem.

We cannot uninstall and install the original because we use Entourage
as well and this update upgraded the Entourage database. If we
reinstall, we will not be able to access our email history and that
would be worse than this problem.

Was the latest update supposed to fix this problem? I had read on this
newsgroup yesterday that a Microsoft employee was going to submit a
"bug" report. I saw evidence, after submitting my report, of multiple
people using this software that have the same problem. I would like to
know if the bug report was submitted and, if so, what is the status of
that bug fix?

Suz

 

[Christopher MacLeod]

Hi, Suz,

I was one of those who suffered mightily with the loss of hyperlinks. For
me, and I think for others, the fix came through with the Office upgrade to
11.3. Even so, I had to rebuild hyperlinks in some (but not all) of my
PowerPoint presentations. Now, everything works well.

Chris

--
Christopher MacLeod
Concord, NH
PowerBook 15": Mac OSX 10.4.8; Office 2004 (11.3)

 

[Suz]

Chris:

Here's what I found today. I do have version 11.3 and the links still
are missing for us when I have them in a table.

However, if I use textboxes that are not in a table; they do appear to
work now. So we will have to re-do our Powerpoint Jeopardy templates
but at least there is a way to get them to work. I still think
Microsoft has some work to do to put this back the way it was when it
worked! Is there someone from Microsoft who could comment please.

Suz

Hi, Suz,

I was one of those who suffered mightily with the loss of hyperlinks. For
me, and I think for others, the fix came through with the Office upgrade to
11.3. Even so, I had to rebuild hyperlinks in some (but not all) of my
PowerPoint presentations. Now, everything works well.

Chris

--
Christopher MacLeod
Concord, NH
PowerBook 15": Mac OSX 10.4.8; Office 2004 (11.3)

We have installed the latest update and it does not fix the problem.

We cannot uninstall and install the original because we use Entourage
as well and this update upgraded the Entourage database. If we
reinstall, we will not be able to access our email history and that
would be worse than this problem.

Was the latest update supposed to fix this problem? I had read on this
newsgroup yesterday that a Microsoft employee was going to submit a
"bug" report. I saw evidence, after submitting my report, of multiple
people using this software that have the same problem. I would like to
know if the bug report was submitted and, if so, what is the status of
that bug fix?

Suz

Hi Suz,

Some hyperlinking problems were introduced into PowerPoint 2004 during an
update.

The two solutions that ought to work:
1. Install the latest Office update. This ought to be all you need to do.
However, if that doesn't work then try
2. Uninstall Office using the Uninstall program in the Office folder on your
hard drive. Then re-install Office but do NOT apply the updates.

-Jim Gordon
Mac MVP


Quoting from "Suz" <[email protected]>, in article
(e-mail address removed), on [DATE:

We have used Jeopardy Powerpoint slide shows where the main slide
hyperlinks to multiple slides within the same slideshow. Last year
this worked fine. This year we have made two changes: we are now on
Mac OS 10.4.7 (last year it was 10.3.9) and we have upgraded our MS
Office Software. We have Microsoft Office 2004 for Mac - Standard
Edition. We are on version 11.2.4 (060501) for Powerpoint. What is
happening this year is that we insert the hyperlink and the slide show
runs fine--it goes to the links. Then we exit Powerpoint and get back
in, it still runs fine. We restart our computer, open Powerpoint, open
the file and all the links have disappeared. When we insert the links,
we are selecting "Document" and browsing to find the slide to which we
want to link. If the link is put on a graphic with actions mouseclick,
it stays but that doesn't work for Jeopardy where you need to know
which selections you have already made. Can anyone help?


--
Jim Gordon
Mac MVP

MVPs are not Microsoft Employees
MVP info