Missing Mail & Calendar Items

[Brendan_O_Rourke]

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel Email Client: Exchange I am connecting to Exchange 2007 via Entourage and I am finding a strange situation where certain mail items and calendar items will not sync with the server. It seems to be somehow linked to the subject / title.

For example, I received a response to an e-mail I sent entitled:

RE: Strategic Access & Registration: Release 2+ Sprint 0 Project Scope

This e-mail was not received on my mac even though I could see it on my Blackberry and on my PC running Outlook 2007.

When I forwarded it to myself but removed the + so the subject was:

FW: Strategic Access & Registration: Release 2 Sprint 0 Project Scope

It was received on all platforms. If I forwarded it as:

FW: Strategic Access & Registration: Release 2+ Sprint 0 Project Scope

It was received on the Blackberry and in Outlook but not in Entourage.

This very strange. I have also had calendar events that won't synchronise that have the "+" character in them

Does anyone have any experience of this? Is there any way to fix it?

Regards
Brendan

 

[GSelser]

I am experiencing the exact same problem. But I do not see anything unique
like a + sign in the subject or such. There are just certain emails that will
not show up in Entourage. Hopefully someone has exeprienced this and can give
some insoght. We only have 2 Macs in the company, so I do not have a lot of
examples to go by.

 

[Brendan_O_Rourke]

Hi, I found the answer to my problem. Turns out there is a bug between Entourage and Exchange which means any item with a plus sign in the subject is not found when requested from the server.

I don't know if there are any other special characters that cause the same problem.

There are some entries in the forum on this.

 

[Niels_van_der_Wegen]

Hi, we had the same problem and solved it.

1. Bring up Notepad : File : Open, type%windir%\System32\inetsrv\config\applicationHost.config in the 'File name' box, and then click 'Open'.

2. Locate the section titled as:

3. Under that section locate the tag

4. Just after that insert the following text on a new line:

5. Save the file and 'Exit' Notepad

 

[Niels_van_der_Wegen]

The forum cleaned out the brackets.

1. Bring up Notepad : File : Open, type %windir%\System32\inetsrv\config\applicationHost.config in the 'File name' box, and then click 'Open'.

2. Locate the section titled as:
location path="Default Web Site/Exchange"

3. Under that section locate the tag

/authentication

4. Just after that insert the following text on a new line:

requestFiltering allowDoubleEscaping="true" /

5. Save the file and 'Exit' Notepad

 

[Brendan_O_Rourke]

Niels

thanks for this, however I don't have the ability to do this on the Exchange server nor can I influence the corporate bods that do as they don't support mac officially and are paranoid about security.

Hopefully this will be fixed in a future release - maybe Outlook for Mac in Office 2011.

Brendan