Missing Mapping Fields

[Struggling]

Two questions here.

I have created a .CSV file from ACT! I am trying to import into it into
Outlook 2000. When I am in Outlook and choose import and come to the
mapping screen, there are only a select number of Outlook fields to map
to. When you are in an individual contact record view and you click on
the Fields tab, you see a whole slew of fields, many of which are the
fields that I need to map to. Why do these not show up as a mapping
field when following the importing steps and is there a way to map to
these?

And, one of my fields to map is "Toll Free" . I choose to map this to
Business 2. After I sync, I go into and view the contact record and
the second phone record is still labelled as "Phone" and is blank. If
I drop down the menu and manually choose Business 2, my toll free
number then appears. Why and is there is a way to have the toll free
number appear without manual intervention?

Thanks in advance.

Kevin

 

[Sue Mosher [MVP]]

1) Outlook doesn't provide mapping to all its fields. We don't know why.

2) The import process just adds the data. It does not change the UI of the
individual contacts, for example, to show the Business 2 phone field.

If you need additional capabilities beyond Outlook's Import and Export
wizard, your choices are to write your own code or investigate the tools
listed at http://www.slipstick.com/dev/customimport.htm#tools