Missing message content when reply or forward

[Charlie Chen]

Some of the users are experiencing the same problem with Outlook where the
email body is missing from the message when forward or reply the messages.
We are using Outlook 2003 with Word editor. Anyone can help?

Thanks

 

[Britt]

Some of the users are experiencing the same problem with Outlook where the
email body is missing from the message when forward or reply the messages.
We are using Outlook 2003 with Word editor. Anyone can help?

Thanks


Hi,

I've been fighting this problem for a while. It seems to happen when I send
an email to a Lotus Notes user. Their reply is completely stripped from the
email.
I'm in sales and do huge amount of communication via email. Painful is an
understatement.
From my research, it seems the problem is related to Outlook not being able
to manage html based emails with non-MS clients. The stated solution is to
send emails in plain text. However, I still have the had my attachments
wrapped in a winmail.dat file even tho I selected plain text. Have not
tested the stripped reply in plain text as yet.
What is interesting is that this problem goes back to the very beginning of
office... I've seen references as far back as 2002.