N
NAUAuntie
I received the error:
"Cannot start Microsoft Office Outlook. Cannot open the Outlook window. The
set of folders cannot be opened. Errors have been detected in the file
c:\Users\{my name}\AppData\Local\Microsoft\Outlook\Outlook.pst. Quit Outlook
and all mail-enabled applications, and then use the Inbox repair tol
(Scanpst.exe) to diagnose and repair errors in the file. For more
information about the Inbox repair tool, see Help."
I ran the Inbox repair tool and it told me it found errors and to repair
them, so I did, checking the box that said to create a backup.
When I restarted Outlook, I have the new folders "Lost and Found" that
include the sub-folders "Recovered Folder {folder number},
but I no longer have an "Inbox".
Am I missing a step? Where is my Inbox?
When I receive new mail, it goes into the "Recovered Folder" - is this my
Inbox, and can I / should I change its name to Inbox?
Also, could this have been caused by an email? I was in the process of
opening an email virus warning called "Snoops verified virus*nc" which in and
of itself looks suspicious because of the misspellings etc. but I did not
open an attachment (it doesn't have one), I was just opening the email when
this error process began.
Thank you for your help - I have tried to find what to do about the "Inbox"
label, but it eludes me.
Jane
"Cannot start Microsoft Office Outlook. Cannot open the Outlook window. The
set of folders cannot be opened. Errors have been detected in the file
c:\Users\{my name}\AppData\Local\Microsoft\Outlook\Outlook.pst. Quit Outlook
and all mail-enabled applications, and then use the Inbox repair tol
(Scanpst.exe) to diagnose and repair errors in the file. For more
information about the Inbox repair tool, see Help."
I ran the Inbox repair tool and it told me it found errors and to repair
them, so I did, checking the box that said to create a backup.
When I restarted Outlook, I have the new folders "Lost and Found" that
include the sub-folders "Recovered Folder {folder number},
but I no longer have an "Inbox".
Am I missing a step? Where is my Inbox?
When I receive new mail, it goes into the "Recovered Folder" - is this my
Inbox, and can I / should I change its name to Inbox?
Also, could this have been caused by an email? I was in the process of
opening an email virus warning called "Snoops verified virus*nc" which in and
of itself looks suspicious because of the misspellings etc. but I did not
open an attachment (it doesn't have one), I was just opening the email when
this error process began.
Thank you for your help - I have tried to find what to do about the "Inbox"
label, but it eludes me.
Jane