Missing Notes in vCards

[Jeff]

I'm using Outlook 2003 with SP-2. When a vCard is sent to me that contains
text in the Notes area of the contact, the text is displayed when I open the
vCard (which I believe SP-1 fixed from an earlier bug), but when the contact
is saved, the information in the Notes area disappears. Other posts on this
issue don't seem to indicate this as an issue. Am I doing something wrong
when I save the vCard? This didn't occur in Outlook 2000 to my knowledge. I
imagine that I can copy and paste the text information into the saved contact
to get around this, but any idea if Microsoft is working on a fix?

 

[Sue Mosher [MVP-Outlook]]

I can't duplicate the problem in SP2.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Jeff]

Thanks Sue. Unfortunately I just tested it again and can't seem to get it to
work. Here's what I did. I created a contact entry and typed information
into the Notes area of the entry. I emailed that vCard to myself. I sent it
from a machine running OL 2000 and received it on a machine using OL 2003
with SP2. When I open the vCard, the information that I typed into the Notes
area is displayed, but when I save the contact entry and then reopen it in my
Contacts, the text in the Notes area disappears. Is that similar to what you
did, and you didn't have a problem with the text in Notes area disappearing
when the contact entry was saved?

 

[Sue Mosher [MVP-Outlook]]

I sent it to myself with Outlook 2003, but a vCard is a vCard as far as the field holding the notes goes, so how it's created shouldn't matter too much. If you wind up with one that doesn't work, mung the personal information by editing in Notepad and copy it into the text of a reply post.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Jeff]

Okay. Thanks Sue. I've tried it several times more on several different
machines using Outlook 2003. And, while the information in the Notes area
does show up when the vcard is opened (and when I open it in Notepad), it
always disappears once the vcard is saved into my Outlook contacts. When I
click on the saved contact the info in the Notes area is gone. This only
happens in the Outlook 2003 Contacts. Perhaps it is just my issue, but it
appears to be an issue with how Outlook 2003 saves a vcard in the Contacts
directory. Thanks anyway. I'll just have to do a copy and paste of Notes
information when I receive vcards containing Notes.

 

[Sue Mosher [MVP-Outlook]]

Have you applied at least Office 2003 SP1? What's your build number in Help | About.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Jeff]

My build number is 11.8002.6568 SP2. Since I have SP2, I assume, that SP1 is
also installed. I seem to remember that SP1 fixed a bug which would not
permit a person to view the information in the Notes area of a sent vCard.
But unfortunately it didn't fix the fact that that information in the Notes
area disappears once the contact entry is saved and later reopened. I'm so
very perplexed by this one--especially since I've been able to duplicate it
on several other computers using Outlook 2003 that has SP2 applied. Thanks
for your time on this Sue, and sorry if I'm just a bit slow in solving this
mystery.

 

[Greg]

"Jeff" wrote:
Jeff and Sue-

I'm expereinceing the same problem with the same setup. The workaround I've
found (albeit annoying) is to "touch" the notes after opening the vCard and
before saving the contact. I've been doing this by adding an extra return in
the notes. After doing this, then saving, the notes are preserved next time
you open the newly imported contact. If I don't "touch" the notes, they
dissappear.

-Greg

 

[Jeff]

Thanks Greg. This works. While it is a bit annoying, it is a whole lot
better than copying and pasting. Thanks so much of the solution.

Jeff.