missing office icons

[Holly]

Hi, I installed a network card in my computer. A day or two later I went to the Microsoft site for updates for Office 2003 where it scans your computer to tell you which updates are available. I have used the scan and update system many times before with no problems. This time it stopped midway through the scan and said it couldn't finish the scan for whatever reason (Below is the actual error message I get during scan). So I exited the site and realized that now all of the icons on my computer for Office 2003 programs and files are now those blank unassociated icons. Mind you, all of the programs still work totally, but the icons are not displaying like before. How do I get them back and get the scan issue resolved? P.S.The Windows update system works fine - just not the Office one. Thanks in advance
----------------------------
Error! Unable to check for updates on this computer Help

The Office Update site is unable to check for updates on this computer. This may be happening because of one of the following reasons

You do not have administrative privileges for this computer. (I do
There is a network problem and the detection catalog used by the Office Update site failed to download. Go back to the Downloads home page and try running detection again. (did that
Windows Installer patch files (.MSP files) from previously applied Office updates are missing from the \Windows\Installer hidden directory on your computer. MSP files are stored on your computer after update installation completes because they need to be referenced for future update operations. If the files are missing you will not be able to apply Office updates. You may also be unable to uninstall Office products as a result of the same problem. Please contact Microsoft Product Support for assistance.
You installed Office updates in the past and then upgraded from Windows Installer version 1.0 to Windows Installer version 1.1. For more information see the KB article Windows Installer May Prompt for Install Source if Unavailable. (they don't list any action to fix this or directions to find out if this is even the problem

 

[Susan Ramlet]

Hi, Holly,

Out of curiousity, was your computer upgraded from Windows 95 or 98 to
Windows XP?

See if any of thse helps:

1. Deleting IE Cache.

In cases where the temporary Internet explorer cache folder is running out
of allotted space, you may be not be able to download the Office Update
control. You can free up space by deleting the Temporary Internet Files
cache using the "Delete Files" button in the "General" tab under "Tools |
Internet options" menu.

2. Check IE's security settings.

Ensure that your IE browser allows / prompts registering of signed Active X
controls. Follow the steps below to add http://office.microsoft.com to the
list of Trusted Sites so that the Office Update ActiveX control can load
successfully.

1. On the Tools menu, click Internet Options and then click the
Security tab.
2. In the list of Web content zones, click the Trusted sites icon.
3. Click Sites.
4. Clear the Require Server verification (https) for all sites in this
zone check box .
5. In the Add this Website to the zone box, enter the Internet address
http://office.microsoft.com.
6. Click Add.
7. Click OK, and then click OK again.

3. Deleting Office Update detection folder.

Also try deleting the C:\Program Files\OfficeUpdate11 folder which contains
the detection catalog and downloaded patch files used by the site.

4. Deleting ActiveX control.

The Office Update ActiveX control can get into a bad state in certain
conditions and should be reinstalled. First close IE. Then delete the file
c:\Windows\opuc.dll for Windows 9X and Windows XP and c:\Winnt\opuc.dll for
Windows 2000.

Try going back to http://office.microsoft.com/OfficeUpdate/ to perform
detection again. If it still fails, follow the steps below.


5. Temporarily turn off Personal Firewall, Download Manager, Pop-up
blockers and Web Acceleration products

If there are Personal Firewall, Download Manager, Pop-up blockers, or Web
Accelerator products installed, temporarily turn off these products and try
detection again. Popular products include:

· Get Right (Download Manager)
· Download Accelerator
· Zone Labs (Personal Firewall)
· Norton Personal Firewall
· McAfee Personal firewall

If not, try this:

Click Start/Run then type Regedit and click OK.

1. Go to HKEY_CLASSES_ROOT\Installer\Products and locate the product name
(in the right hand panel) There is an entry for every product called
ProductName.
2. With the entry for your Office product selected, export
this entry for backup (in case anything goes wrong
and you need to reinstate it).
3. Then delete the entry from your registry. Restart computer.
4. Then please insert the Office Installation CD to run Setup for Office
again to reinstall Office on the computer to the original folder on your
computer.
5. After installation, try the Office Update site again.



--
Susan Ramlet
MVP - Microsoft Office
----------------------------------------------
Please post replies to the newsgroup where all may benefit.

Hi, I installed a network card in my computer. A day or two later I went

to the Microsoft site for updates for Office 2003 where it scans your
computer to tell you which updates are available. I have used the scan and
update system many times before with no problems. This time it stopped
midway through the scan and said it couldn't finish the scan for whatever
reason (Below is the actual error message I get during scan). So I exited
the site and realized that now all of the icons on my computer for Office
2003 programs and files are now those blank unassociated icons. Mind you,
all of the programs still work totally, but the icons are not displaying
like before. How do I get them back and get the scan issue resolved?
P.S.The Windows update system works fine - just not the Office one. Thanks
in advance.This may be happening because of one of the following reasons:

You do not have administrative privileges for this computer. (I do)
There is a network problem and the detection catalog used by the Office

Update site failed to download. Go back to the Downloads home page and try
running detection again. (did that)

Windows Installer patch files (.MSP files) from previously applied Office

updates are missing from the \Windows\Installer hidden directory on your
computer. MSP files are stored on your computer after update installation
completes because they need to be referenced for future update operations.
If the files are missing you will not be able to apply Office updates. You
may also be unable to uninstall Office products as a result of the same
problem. Please contact Microsoft Product Support for assistance.

You installed Office updates in the past and then upgraded from Windows

Installer version 1.0 to Windows Installer version 1.1. For more information
see the KB article Windows Installer May Prompt for Install Source if
Unavailable. (they don't list any action to fix this or directions to find
out if this is even the problem)

 

[Marc]

The Regedit method worked perfectly for me. This was a new install of
Windows XP and Office XP. Was able to re-install on top of the original and
go through the all of the updates just fine. Thanks Susan

Marc

 

[Tony Bero]

IDM is a really good software I have used many 'accelerators' but
Internet Download Manager is the best ^_^ and the price is attractive

http://www.internetdownloadmanager.com/index.html?affilid=9875-194

 

[Gymbert Fisher]

IDM is the Great Program!!!! Super Fast DSL Speed!!
This product speeds up any connection from dial-up to cable/DSL and
you WILL notice the difference. My DSL Downloads are much faster now
with Super Accelerated speed. It is worth paying for their platinum
service.

http://www.internetdownloadmanager.com/index.html?affilid=9875-194

 

[Holly]

Susan, thanks for your reply.

Yes, this machine was upgraded from 98 to XP, but that was several months ago. OK, I did all of the things you suggested. I turned off the firewall and popup blocker without messing with the regedit file. There is no change. What should I try now?

 

[Susan Ramlet]

Try the regedit, then, if those didn't work.

--
Susan Ramlet
MVP - Microsoft Office
----------------------------------------------
Please post replies to the newsgroup where all may benefit.

Susan, thanks for your reply.

Yes, this machine was upgraded from 98 to XP, but that was several months

ago. OK, I did all of the things you suggested. I turned off the firewall
and popup blocker without messing with the regedit file. There is no
change. What should I try now?

 

[Susan Ramlet]

Fantastic! Thanks.

--
Susan Ramlet
MVP - Microsoft Office
----------------------------------------------
Please post replies to the newsgroup where all may benefit.

The Regedit method worked perfectly for me. This was a new install of
Windows XP and Office XP. Was able to re-install on top of the original and
go through the all of the updates just fine. Thanks Susan

Marc

Hi, Holly,

Out of curiousity, was your computer upgraded from Windows 95 or 98 to
Windows XP?

See if any of thse helps:

1. Deleting IE Cache.

In cases where the temporary Internet explorer cache folder is running out
of allotted space, you may be not be able to download the Office Update
control. You can free up space by deleting the Temporary Internet Files
cache using the "Delete Files" button in the "General" tab under "Tools |
Internet options" menu.

2. Check IE's security settings.

Ensure that your IE browser allows / prompts registering of signed

Active

X
controls. Follow the steps below to add http://office.microsoft.com to the
list of Trusted Sites so that the Office Update ActiveX control can load
successfully.

1. On the Tools menu, click Internet Options and then click the
Security tab.
2. In the list of Web content zones, click the Trusted sites icon.
3. Click Sites.
4. Clear the Require Server verification (https) for all sites in this
zone check box .
5. In the Add this Website to the zone box, enter the Internet address
http://office.microsoft.com.
6. Click Add.
7. Click OK, and then click OK again.

3. Deleting Office Update detection folder.

Also try deleting the C:\Program Files\OfficeUpdate11 folder which contains
the detection catalog and downloaded patch files used by the site.

4. Deleting ActiveX control.

The Office Update ActiveX control can get into a bad state in certain
conditions and should be reinstalled. First close IE. Then delete the file
c:\Windows\opuc.dll for Windows 9X and Windows XP and c:\Winnt\opuc.dll for
Windows 2000.

Try going back to http://office.microsoft.com/OfficeUpdate/ to perform
detection again. If it still fails, follow the steps below.


5. Temporarily turn off Personal Firewall, Download Manager, Pop-up
blockers and Web Acceleration products

If there are Personal Firewall, Download Manager, Pop-up blockers, or Web
Accelerator products installed, temporarily turn off these products and try
detection again. Popular products include:

· Get Right (Download Manager)
· Download Accelerator
· Zone Labs (Personal Firewall)
· Norton Personal Firewall
· McAfee Personal firewall

If not, try this:

Click Start/Run then type Regedit and click OK.

1. Go to HKEY_CLASSES_ROOT\Installer\Products and locate the product name
(in the right hand panel) There is an entry for every product called
ProductName.
2. With the entry for your Office product selected, export
this entry for backup (in case anything goes wrong
and you need to reinstate it).
3. Then delete the entry from your registry. Restart computer.
4. Then please insert the Office Installation CD to run Setup for Office
again to reinstall Office on the computer to the original folder on your
computer.
5. After installation, try the Office Update site again.



--
Susan Ramlet
MVP - Microsoft Office
----------------------------------------------
Please post replies to the newsgroup where all may benefit.

Hi, I installed a network card in my computer. A day or two later I

went
to the Microsoft site for updates for Office 2003 where it scans your
computer to tell you which updates are available. I have used the scan and
update system many times before with no problems. This time it stopped
midway through the scan and said it couldn't finish the scan for whatever
reason (Below is the actual error message I get during scan). So I exited
the site and realized that now all of the icons on my computer for Office
2003 programs and files are now those blank unassociated icons. Mind you,
all of the programs still work totally, but the icons are not displaying
like before. How do I get them back and get the scan issue resolved?
P.S.The Windows update system works fine - just not the Office one. Thanks
in advance. computer.
This may be happening because of one of the following reasons:

You do not have administrative privileges for this computer. (I do)
There is a network problem and the detection catalog used by the

Office
Update site failed to download. Go back to the Downloads home page and try
running detection again. (did that)

Windows Installer patch files (.MSP files) from previously applied

Office
updates are missing from the \Windows\Installer hidden directory on your
computer. MSP files are stored on your computer after update installation
completes because they need to be referenced for future update operations.
If the files are missing you will not be able to apply Office updates. You
may also be unable to uninstall Office products as a result of the same
problem. Please contact Microsoft Product Support for assistance.

You installed Office updates in the past and then upgraded from

Windows
Installer version 1.0 to Windows Installer version 1.1. For more information
see the KB article Windows Installer May Prompt for Install Source if
Unavailable. (they don't list any action to fix this or directions to find
out if this is even the problem)

 

[Iden Huser]

Download IDM!!!!
Before I downloaded this I couldnt download mp3's at all, now I can
and the downloads are really fast, this program works

http://www.internetdownloadmanager.com/index.html?affilid=9875-194

 

[Russel Silverman]

Free version of IDM good enough for me to register
It's much better then the normal 'windows downloader'. it is very fast
like 200 kb p second!

http://www.internetdownloadmanager.com/index.html?affilid=9875-194

 

[Tim]

Please see Post, Fix: for unable to scan due to missing .MSP files 1/22/200
See the response by william wagner 12/19/2003. Step #3 has helped a lot of us.