Missing Sent Mail

[Richard Goon]

We are using Entourage 11.3.4 and one of our users has notice that in her
Sent Items Box, it is missing some sent mail from May 1st at 6:06 PM and on
including today. We did a test for her to send email to me. I did receive
the mail but it still won't show in her Sent Items Box. Any Clues? I didn't
try to rebuild The database yet.

 

[Diane Ross]

We are using Entourage 11.3.4 and one of our users has notice that in her
Sent Items Box, it is missing some sent mail from May 1st at 6:06 PM and on
including today. We did a test for her to send email to me. I did receive
the mail but it still won't show in her Sent Items Box. Any Clues? I didn't
try to rebuild The database yet.

First thing to check is under View in the menu bar. See if Unread only or
Flagged only is selected.

Next thing to check is rules. There are 3 kinds of rules. Mailing List
Manager, Junk Mail Filter, Rules (these are your custom rules).

Normally, I would say it's an accidental MLM that was created, but check
your rules to see if Sent Items are being moved to a different folder.

It's very easy to set up a MLM rule by accident, when you are marking a
message as 'not junk'. Mailing List Manager rules run before your other
rules.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>