Modified normal appointment changes to a recurring appointment

[Buckeye In CA]

I have a user that has non-recurring appointments being changed to recurring
appointments, when she does no more than make a simple modification to the
text of the appointment and then hits the "Save and Close" button. These
appointments are not, and never were, "recurring" appointments. She doesn't
even go into the "Recurrence" dialog, yet the appointment ends up as a
"recurring" appointment, when everything is said and done. I just watched her
open up one of these problem appointments, go into the "Recurrence" dialog,
hit the "Remove Recurrence" button, hit the "Ok" button and then hit the
"Save and Close" button. At that point, the appointment is not a "recurring"
appointment. She then immediately opened up the appointment again, changed
some text on the main screen and then again hit the "Save and Close" button.
After that, the appointment was again a "recurring" appointment! I can't
duplicate this problem, on my workstation.

This is in Outlook 2003. Both her and my workstations have all Office
updates applied. Has anyone seen this problem before...and if so, was there a
fix for it?

Appreciate it.

 

[Milly Staples [MVP - Outlook]]

New Dell? Uninstall Outlookaddinsetup from Control Panel->Add/Remove Programs.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Buckeye In CA asked:

| I have a user that has non-recurring appointments being changed to
| recurring appointments, when she does no more than make a simple
| modification to the text of the appointment and then hits the "Save
| and Close" button. These appointments are not, and never were,
| "recurring" appointments. She doesn't even go into the "Recurrence"
| dialog, yet the appointment ends up as a "recurring" appointment,
| when everything is said and done. I just watched her open up one of
| these problem appointments, go into the "Recurrence" dialog, hit the
| "Remove Recurrence" button, hit the "Ok" button and then hit the
| "Save and Close" button. At that point, the appointment is not a
| "recurring" appointment. She then immediately opened up the
| appointment again, changed some text on the main screen and then
| again hit the "Save and Close" button. After that, the appointment
| was again a "recurring" appointment! I can't duplicate this problem,
| on my workstation.
|
| This is in Outlook 2003. Both her and my workstations have all Office
| updates applied. Has anyone seen this problem before...and if so, was
| there a fix for it?
|
| Appreciate it.

 

[Buckeye In CA]

A Dell, yes, but not new...and I did a clean install after we received it.

In any case, I think that you hit the nail on the proverbial head.
Outstanding!

And many thanks, Milly. Problem solved.

 

[Buckeye in NC]

Milly:

I have exactly the same problem with non-recurring appointments changing to
recurring - new Dell PC - but Outlook 2007.

I followed the instructions you provided to the Buckeye in CA. I have
removed Outlookaddinsetup - however, I still have the problem.

I also did all the normal stuff - disk clean-up, reboot, restart, etc. but
all appointments still change to recurring both when added and/or opened.

Do you know of any other fixes. Thanks for the help.