Modifying Global Template

[Anon]

[Wd 2002] Don't know what I could have done, but for the last coupla
weeks Word keeps telling me, when I close a document, that I have
made changes that modify the global template (normal.dot), and do I
want to save them. This happens even when I make *no* changes in
*anything*. Why? I know why the prompt comes up instead of the
template being changed automatically; that's the setting I want. But
I do not know why Word thinks I have made changes to the template.
How can I diagnose this?

 

[Suzanne S. Barnhill]

See “WD2002: Message to Save Normal Template When You Quit Word” at
http://support.microsoft.com/?kbid=291352. Ignore the first part, about
disabling the prompt. You absolutely *don't* want to do that (it's been
compared to taking the battery out of the smoke detector or removing the
bulb when you get a brake warning light), and the option is not really a
"cause." The real cause is usually a poorly written add-in, the Microsoft
Works Suite Add-in for Word being one of the most notable, but Stamps.com
and others are also common.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Anon]

The real cause is usually a poorly written add-in

Could it be the latest update to Word 2002, which was sometime in
October IIRC? That's really the only change to my system--at least
as far as Word is concerned--between the time that I did not receive
the prompt and the time that I have been receiving the prompt.

 

[Beth Melton]

I doubt it. I have Word 2002 fully patched and do not encounter this
issue.

It's best to first rule out add-ins as Suzanne suggested. To determine
if you are using any global templates go to Tools/Templates and
Add-Ins and see if there are any global templates or add-ins listed.
If so they are located in one of your Startup folders. The location of
the Word\Startup folder can be found under Tools/Options/File
Locations and the Office\Startup folder can be found in the Office
installation path..

Take a look in each folder and if you find more than one file move
them one at a time and try duplicating the error after each file is
moved out of the folder until you determine which one is causing the
problem.

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
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