MOOL support is really poor

[GeoffT]

Why is the support for Microsoft Office Outlook Live so awful?

This is a great service that allows the customer to pay for a Hotmail
account + a license to use MS Outlook and the Outlook mail connector. It
fully synchs, and it really is awesome.

But the support seems non-existent. Why?

I have really basic questions and the answers seem so hard to find on
Microsoft.com: Where can I download the latest version of Outlook? Am I
entitled to get a CD or DVD with the software on it? Can I use Outlook on
more than one PC, and should it synch with both? Is there documentation of
the Outlook Mail Connector? Is there a FAQ? A website devoted to MOOL?

--
GeoffT

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http://www.microsoft.com/office/com...034b057d2&dg=microsoft.public.outlook.general

 

[Milly Staples [MVP - Outlook]]

You will need to ask all of these questions of the Microsoft Outlook Live (or whatever it is called) site - this group supports Outlook from Microsoft Office, not Outlook Live. Check their help files.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, GeoffT asked:

| Why is the support for Microsoft Office Outlook Live so awful?
|
| This is a great service that allows the customer to pay for a Hotmail
| account + a license to use MS Outlook and the Outlook mail connector.
| It fully synchs, and it really is awesome.
|
| But the support seems non-existent. Why?
|
| I have really basic questions and the answers seem so hard to find on
| Microsoft.com: Where can I download the latest version of Outlook?
| Am I entitled to get a CD or DVD with the software on it? Can I use
| Outlook on more than one PC, and should it synch with both? Is
| there documentation of the Outlook Mail Connector? Is there a FAQ?
| A website devoted to MOOL?

 

[Matt Richter]

Milly, that's just silly.
When I look at the applications listed on left colum, it's titled
"Outlook". Not Outlook 2000, Not Outlook 2007. In fact it groups ALL versions
of Outlook together. Why is it so hard to imagine that most would assume that
the "Live" extension isn't just one of the other non-listed version
differentiators?
MS created this mess. If they didn't want people looking for help with
Outlook Live in other sources that provide help for Outlook, they should have
named the application differently! It's not the OPs fault that MS wants to
leverage the Outlook name without fully considering the consiquences.

Matt

 

[Milly Staples [MVP - Outlook]]

And that is your right to have an opinion. However, the fact remains that this group does not support Outlook Live.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Matt Richter asked:

| Milly, that's just silly.
| When I look at the applications listed on left colum, it's titled
| "Outlook". Not Outlook 2000, Not Outlook 2007. In fact it groups ALL
| versions of Outlook together. Why is it so hard to imagine that most
| would assume that the "Live" extension isn't just one of the other
| non-listed version differentiators?
| MS created this mess. If they didn't want people looking for help with
| Outlook Live in other sources that provide help for Outlook, they
| should have named the application differently! It's not the OPs fault
| that MS wants to leverage the Outlook name without fully considering
| the consiquences.
|
| Matt
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| You will need to ask all of these questions of the Microsoft Outlook
|| Live (or whatever it is called) site - this group supports Outlook
|| from Microsoft Office, not Outlook Live. Check their help files.
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, GeoffT asked:
||
||| Why is the support for Microsoft Office Outlook Live so awful?
|||
||| This is a great service that allows the customer to pay for a
||| Hotmail account + a license to use MS Outlook and the Outlook mail
||| connector. It fully synchs, and it really is awesome.
|||
||| But the support seems non-existent. Why?
|||
||| I have really basic questions and the answers seem so hard to find
||| on Microsoft.com: Where can I download the latest version of
||| Outlook? Am I entitled to get a CD or DVD with the software on it?
||| Can I use Outlook on more than one PC, and should it synch with
||| both? Is there documentation of the Outlook Mail Connector? Is
||| there a FAQ? A website devoted to MOOL?