More Entourage Problems

R

ronp317

I'm having real issues with Entourage - similar to things that others
have reported, but I haven't been able to resolve anything...

I've got an Intel iMac running OS X 10.4.9 and Entourage 2004
(Office:mac 2004). A couple of weeks ago, I started getting an error
message when I launch Entourage: The application Entourage quit
unexpectedly. Mac OS and other applications are not affected.

Entourage is set up to get my mail via Exchange (2 different email
accounts), as this is my work computer and we are on Exchange in our
office - it's been running fine for several months until now.

I've tried deleting the various preferences files as indicated in
other posts - but that doesn't fix anything. I've also tried to
disconnect from the network (which I also read somewhere here) and
launch Entourage, but that doesn't work either (I get the same error).

I am able to access my mail via a web-based interface and I can't find
any items in my junk folders (which I read could cause this problem).

I was told that I can't use Apple's Mail program, as it only allows
for 1 account via Exchange and I need to access 2 (mine and our
customer service account - which goes to me and 1 other person), so I
really need to get Entourage working again, as the web-based interface
is less than ideal.

We have no real Mac support via our IT folks here (mostly a Windows
comapny, only a couple of Macs), but I do have one of the techs coming
to look at my Mac tomorrow afternoon, so I'd love to have any
additional information that could help resolve my issues.

I've included a copy of the error report below.

thanks!

Ron
(e-mail address removed)
(e-mail address removed)



-----------------
Date/Time: 2007-05-30 13:15:15.571 -0400
OS Version: 10.4.9 (Build 8P2137)
Report Version: 4

Command: Microsoft Entourage
Path: /Applications/Microsoft Office 2004/Microsoft Entourage
Parent: WindowServer [59]
Rosetta: Yes

Version: 11.3.3 (11.3.3 (061214), © 2004 Microsoft Corporation. All
rights reserved.)

PID: 349
Thread: Unknown

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

Thread 0:
0 LaunchCFMApp 0xb80a562f 0xb8000000 + 677423
1 LaunchCFMApp 0xb809faf5 0xb8000000 + 654069
2 LaunchCFMApp 0xb80bd70e 0xb8000000 + 775950
3 LaunchCFMApp 0xb811e3d9 spin_lock_wrapper + 1985

Thread 1:
0 LaunchCFMApp 0xb822fa2b strchr + 72
1 LaunchCFMApp 0xb81cb43b pthread_cond_wait + 3114
2 LaunchCFMApp 0xb8167612 catch_exception_raise_state_identity +
318
3 LaunchCFMApp 0xb8166b4e CallPPCFunctionAtAddressInt + 177088
4 LaunchCFMApp 0xb8166a45 CallPPCFunctionAtAddressInt + 176823
5 LaunchCFMApp 0xb8167710 catch_exception_raise_state_identity +
572
6 LaunchCFMApp 0xb8200bb4 pthread_create + 1124

Thread 2:
0 LaunchCFMApp 0xb8134443 spin_lock_wrapper + 92203
1 LaunchCFMApp 0xb815f9e8 CallPPCFunctionAtAddressInt + 148058
2 LaunchCFMApp 0xb81625b5 CallPPCFunctionAtAddressInt + 159271
3 LaunchCFMApp 0xb80c803c 0xb8000000 + 819260

Thread 3:
0 LaunchCFMApp 0xb8134443 spin_lock_wrapper + 92203
1 LaunchCFMApp 0xb815f9e8 CallPPCFunctionAtAddressInt + 148058
2 LaunchCFMApp 0xb81625b5 CallPPCFunctionAtAddressInt + 159271
3 LaunchCFMApp 0xb80c803c 0xb8000000 + 819260

Thread 4:
0 LaunchCFMApp 0xb81345bf spin_lock_wrapper + 92583
1 LaunchCFMApp 0xb81580f5 CallPPCFunctionAtAddressInt + 117095
2 LaunchCFMApp 0xb80a624f 0xb8000000 + 680527
3 LaunchCFMApp 0xb809faf5 0xb8000000 + 654069
4 LaunchCFMApp 0xb80bd70e 0xb8000000 + 775950
5 LaunchCFMApp 0xb811eb24 spin_lock_wrapper + 3852

Thread 5:
0 LaunchCFMApp 0xb8134678 spin_lock_wrapper + 92768
1 LaunchCFMApp 0xb8157eac CallPPCFunctionAtAddressInt + 116510
2 LaunchCFMApp 0xb80a624f 0xb8000000 + 680527
3 LaunchCFMApp 0xb809faf5 0xb8000000 + 654069
4 LaunchCFMApp 0xb80bd70e 0xb8000000 + 775950
5 LaunchCFMApp 0xb811e3d9 spin_lock_wrapper + 1985

Thread 6:
0 LaunchCFMApp 0xb81342f2 spin_lock_wrapper + 91866
1 LaunchCFMApp 0xb814d490 CallPPCFunctionAtAddressInt + 72962
2 LaunchCFMApp 0xb80a624f 0xb8000000 + 680527
3 LaunchCFMApp 0xb809faf5 0xb8000000 + 654069
4 LaunchCFMApp 0xb80bd70e 0xb8000000 + 775950
5 LaunchCFMApp 0xb811eb24 spin_lock_wrapper + 3852

Unknown thread crashed with i386 Thread State:
eax: 0x00000000 ebx: 0xb80a5608 ecx:0x00000000 edx: 0x0000001f
edi: 0x00000000 esi: 0x80d03b70 ebp:0xb7fff9f8 esp: 0xb7fff9c0
ss: 0x0000001f efl: 0x00010202 eip:0xb80a562f cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs:0x00000000 gs: 0x00000037

Binary Images Description:
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Carbon.framework/Versions/A/Support/LaunchCFMApp
0x1008000 - 0x1076fff com.microsoft.shmem.bundle 060425 (11.2.4) /
Applications/Microsoft Office 2004/Office/ShMem.bundle/Contents/MacOS/
ShMem
0x179d000 - 0x17b5fff StuffItSupport /Library/Frameworks/
StuffItSupport.framework/Versions/A/StuffItSupport
0x8fc00000 - 0x8fc50fff dyld 46.12 /usr/lib/dyld
0x8fe00000 - 0x8fe4afff dyld 46.12 /usr/lib/dyld
0x90000000 - 0x901c0fff libSystem.B.dylib /usr/lib/libSystem.B.dylib
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0x9021f000 - 0x90261fff com.apple.CoreText 1.1.2 (???) /System/Library/
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CoreText.framework/Versions/A/CoreText
0x90289000 - 0x9036dfff ATS /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/
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0x90396000 - 0x90757fff com.apple.CoreGraphics 1.258.61 (???) /System/
Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
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libicucore.A.dylib
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0x90ca1000 - 0x90f6cfff com.apple.CoreServices.CarbonCore 682.21 /
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0x90fc9000 - 0x91042fff com.apple.CoreServices.OSServices 4.1 /System/
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0x91084000 - 0x910c5fff com.apple.CFNetwork 129.20 /System/Library/
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DiskArbitration
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SystemConfiguration
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Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
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System/Library/Frameworks/ApplicationServices.framework/Versions/A/
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(177.13) /System/Library/Frameworks/ApplicationServices.framework/
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0x918d5000 - 0x9192bfff com.apple.HIServices 1.5.2 (???) /System/
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LangAnalysis.framework/Versions/A/LangAnalysis
0x9197a000 - 0x91997fff com.apple.FindByContent 1.5 /System/Library/
Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
FindByContent.framework/Versions/A/FindByContent
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Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
LaunchServices.framework/Versions/A/LaunchServices
0x919f7000 - 0x91a05fff com.apple.speech.synthesis.framework 3.5 /
System/Library/Frameworks/ApplicationServices.framework/Versions/A/
Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
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Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/
ImageIO.framework/Versions/A/ImageIO
0x91a60000 - 0x91b23fff libcrypto.0.9.7.dylib /usr/lib/libcrypto.
0.9.7.dylib
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0x91c93000 - 0x91cd3fff libTIFF.dylib /System/Library/Frameworks/
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0x91e0b000 - 0x91ef1fff com.apple.vImage 2.5 /System/Library/
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HIToolbox.framework/Versions/A/HIToolbox
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System/Library/Frameworks/AudioToolbox.framework/Versions/A/
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0x94541000 - 0x94563fff libmx.A.dylib /usr/lib/libmx.A.dylib
0x946f1000 - 0x94702fff libCGATS.A.dylib /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x94709000 - 0x94716fff libCSync.A.dylib /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x94766000 - 0x94780fff libRIP.A.dylib /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x94787000 - 0x94a9dfff com.apple.QuickTime 7.1.6 /System/Library/
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0x99e9b000 - 0x99eb9fff com.apple.OpenTransport 3.0 /System/Library/
PrivateFrameworks/OpenTransport.framework/OpenTransport
0x99f35000 - 0x99f36fff com.apple.iokit.dvcomponentglue 1.9.0 /System/
Library/Frameworks/DVComponentGlue.framework/Versions/A/
DVComponentGlue
0x9ba71000 - 0x9ba73fff Interposers.dylib /usr/libexec/oah/Shims/
Interposers.dylib
0xb8000000 - 0xb82d6fff LaunchCFMApp /System/Library/Frameworks/
Carbon.framework/Versions/A/Support/LaunchCFMApp
0xc0000000 - 0xc000ffff com.unsanity.ape 2.0 /Library/Frameworks/
ApplicationEnhancer.framework/Versions/A/ApplicationEnhancer
0xebf80000 - 0xec06afff com.stuffit.sdk 10.0.2 /Library/Frameworks/
StuffIt.framework/StuffIt

Translated Code Information:

Rosetta Version: 17.25
Args: /Applications/Microsoft Office 2004/Microsoft Entourage /
Applications/Microsoft Office 2004/Microsoft Entourage -psn_0_7471105
Exception: EXC_BAD_ACCESS (0x0001)

Thread 0: (0xb021cd08, 0xb8134678)
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/
Support/LaunchCFMApp : + 0x0
0x84c7eaec: No symbol
0x84bdf79c: No symbol
0x84bdf934: No symbol
0x90cdd2bc: /System/Library/Frameworks/CoreServices.framework/Versions/
A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore :
_PrivateMPEntryPoint + 0x50
0x90cdd2bc: /System/Library/Frameworks/CoreServices.framework/Versions/
A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore :
_PrivateMPEntryPoint + 0x50
0x9002bfc8: /usr/lib/libSystem.B.dylib : __pthread_body + 0x60

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x0100baf0 ctr: 0x90023f14
r00: 0x0000001d r01: 0xf0203ba0 r02: 0x00000000 r03: 0x00000013
r04: 0xf0203c98 r05: 0x00000098 r06: 0x00000000 r07: 0x00000000
r08: 0x00000000 r09: 0x0009a1a0 r10: 0xa00063a0 r11: 0xa000641c
r12: 0x90023f14 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27: 0x018a1200
r28: 0x00000000 r29: 0xf0203c98 r30: 0xf0203c84 r31: 0xf0203c84

Thread 1: (0xb019bd34, 0xb81345bf)
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/
Support/LaunchCFMApp : + 0x0
0x84c7e974: No symbol
0x84bdf388: No symbol
0x84bdf56c: No symbol
0x90cdd2bc: /System/Library/Frameworks/CoreServices.framework/Versions/
A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore :
_PrivateMPEntryPoint + 0x50
0x90cdd2bc: /System/Library/Frameworks/CoreServices.framework/Versions/
A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore :
_PrivateMPEntryPoint + 0x50
0x9002bfc8: /usr/lib/libSystem.B.dylib : __pthread_body + 0x60

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x0100b934 ctr: 0x9005c9f4
r00: 0x0000001e r01: 0xf01829a0 r02: 0x00000000 r03: 0x00000011
r04: 0xf01829e8 r05: 0xf01829e0 r06: 0xf0182cc0 r07: 0x00000004
r08: 0x00000000 r09: 0x0034a810 r10: 0x00000000 r11: 0x01079110
r12: 0x9005c9f4 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0x00000000 r27: 0x018a0e00
r28: 0x00000000 r29: 0x00000000 r30: 0xf0182aa8 r31: 0xf0182aa8

Thread 2: Crashed (0xb7fff9c0, 0xb80a562f)
0x84f5b230: No symbol
0x849f059c: No symbol
0x849dd5b0: No symbol
0x84620424: No symbol
0x8461fd40: No symbol
0x84e6e70c: No symbol
0x846874c4: No symbol
0x84f5b874: No symbol
0x84688638: No symbol
0x84f5aeb4: No symbol
0x84d7f97c: No symbol
0x848a78b8: No symbol
0x84d7f864: No symbol
0x848a88bc: No symbol
0x84d7f1c0: No symbol
0x84d7f110: No symbol
0x84d6abe4: No symbol
0x84d6ca20: No symbol
0x849f4260: No symbol
0x84d6829c: No symbol
0x851ef714: No symbol

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x20000000 lr: 0x84f5b230 ctr: 0x84d71040
r00: 0x84f5b230 r01: 0xbfffdff0 r02: 0x00487000 r03: 0x00000000
r04: 0x00000002 r05: 0x00000000 r06: 0x00000000 r07: 0x00000000
r08: 0x00000018 r09: 0x00000004 r10: 0x00000007 r11: 0x00000000
r12: 0x0048f098 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0xffffffff
r20: 0xbffff994 r21: 0x003c9620 r22: 0x0030fd90 r23: 0x0068f4a0
r24: 0x00000008 r25: 0x003ca0fc r26: 0xbfffe19c r27: 0x018c4400
r28: 0x018c4800 r29: 0x018c4400 r30: 0x018c4800 r31: 0x00000000

Thread 3: (0xb00997fc, 0xb8134443)
0x90008ae8: /usr/lib/libSystem.B.dylib : _calloc + 0x280
0xc0001b74: No symbol
0x9002bfc8: /usr/lib/libSystem.B.dylib : __pthread_body + 0x60
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/
Support/LaunchCFMApp : + 0x0

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x9000ad9c ctr: 0x9000ae40
r00: 0xffffffe1 r01: 0xf0080d10 r02: 0x0000003a r03: 0x002fe000
r04: 0x00000006 r05: 0x00000000 r06: 0x00001000 r07: 0x00003303
r08: 0x00000000 r09: 0x00000000 r10: 0x004023eb r11: 0xa00069a0
r12: 0x9000ae40 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0xc0011a58 r18: 0xc0011a58 r19: 0xc0011a58
r20: 0xc0011a58 r21: 0x00000040 r22: 0x00000038 r23: 0x00000000
r24: 0x002fe000 r25: 0x00001000 r26: 0x00003303 r27: 0x00000000
r28: 0x00000000 r29: 0x00000006 r30: 0x00000006 r31: 0xc0001a58

Thread 4: (0xb011a7fc, 0xb8134443)
0x90005e40: /usr/lib/libSystem.B.dylib : _free + 0x5c
0x0106f204: No symbol
0x9002bfc8: /usr/lib/libSystem.B.dylib : __pthread_body + 0x60
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/
Support/LaunchCFMApp : + 0x0

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x9000ad9c ctr: 0x9000ae40
r00: 0xffffffe1 r01: 0xf0101ce0 r02: 0x00000001 r03: 0xf0101dcc
r04: 0x00000102 r05: 0x00000000 r06: 0x00000054 r07: 0x00003903
r08: 0x000003e8 r09: 0x00000000 r10: 0xa00063a0 r11: 0xa00069a0
r12: 0x9000ae40 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0xf0101dcc r25: 0x00000054 r26: 0x00003903 r27: 0x000003e8
r28: 0x00000000 r29: 0x00000102 r30: 0x00000102 r31: 0x01079fb0

Thread 5: (0xb029dd30, 0xb81342f2)
0x90072acc: /usr/lib/libSystem.B.dylib :
_pthread_cond_timedwait_relative_np + 0x1ec
0x90d1ab68: /System/Library/Frameworks/CoreServices.framework/Versions/
A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore :
_MPWaitOnSemaphore + 0xa0
0x84bdfad8: No symbol
0x90cdd2bc: /System/Library/Frameworks/CoreServices.framework/Versions/
A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore :
_PrivateMPEntryPoint + 0x50
0x90cdd2bc: /System/Library/Frameworks/CoreServices.framework/Versions/
A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore :
_PrivateMPEntryPoint + 0x50
0x9002bfc8: /usr/lib/libSystem.B.dylib : __pthread_body + 0x60
0x00000000: /System/Library/Frameworks/Carbon.framework/Versions/A/
Support/LaunchCFMApp : + 0x0

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x90072b08 ctr: 0x90055b20
r00: 0xffffffd9 r01: 0xf0284c60 r02: 0xa0001fcc r03: 0x00006803
r04: 0x00006903 r05: 0x0000003c r06: 0x00000000 r07: 0x00006503
r08: 0x00000000 r09: 0x00000001 r10: 0x00403324 r11: 0xa0006b58
r12: 0x90055b20 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0x00000000 r25: 0xa00028f4 r26: 0xa0ca18a8 r27: 0x00398568
r28: 0xf0284d10 r29: 0xa0001fcc r30: 0xa0001fcc r31: 0x900728f4


Model: iMac4,1, BootROM IM41.0055.B08, 2 processors, Intel Core Duo,
1.83 GHz, 1 GB
Graphics: ATI Radeon X1600, ATY,RadeonX1600, PCIe, 128 MB
Memory Module: BANK 0/DIMM0, 512 MB, DDR2 SDRAM, 667 MHz
Memory Module: BANK 1/DIMM1, 512 MB, DDR2 SDRAM, 667 MHz
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x89),
Broadcom BCM43xx 1.0 (4.80.79.1)
Bluetooth: Version 1.7.14f14, 2 service, 1 devices, 1 incoming serial
ports
Network Service: Built-in Ethernet, Ethernet, en0
Network Service: Parallels Host-Guest, Ethernet, en2
Network Service: Parallels NAT, Ethernet, en3
Serial ATA Device: Maxtor 6L250M0, 233.76 GB
Parallel ATA Device: MATSHITADVD-R UJ-846
USB Device: Built-in iSight, Micron, Up to 480 Mb/sec, 500 mA
USB Device: Hub in Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/
sec, 500 mA
USB Device: Apple Optical USB Mouse, Primax Electronics, Up to 1.5 Mb/
sec, 100 mA
USB Device: Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 250
mA
USB Device: Bluetooth HCI, Up to 12 Mb/sec, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., Up to 12 Mb/sec, 500 mA
 
J

Jolly Roger

I've got an Intel iMac running OS X 10.4.9 and Entourage 2004
(Office:mac 2004). A couple of weeks ago, I started getting an error
message when I launch Entourage: The application Entourage quit
unexpectedly. Mac OS and other applications are not affected.
Click to expand...

Take a look at the crash log in /Users/you/Library/Logs/CrashReporter/.
Past the latest entry (there may be multiple entries in the log) here
and we'll take a look at it.
 
J

Jolly Roger

Sorry I responded before seeing you pasted the crash log. : )

Unknown thread crashed with i386 Thread State:
Click to expand...

This is a strange crash, indeed. Is Entourage the only application
giving you trouble?
 
J

Jolly Roger

Yes, the only cranky app is Entourage.
Click to expand...

A couple things come to mind:

1. Are you running the absolute latest version of Office 2004? When's
the last time you ran Microsoft Autoupdate?

2. Have you tried logging into another user account and setting up
Entourage there for your Exchange server to see if the problem
persists? That would rule out any preferences files in your normal user
account.

3. It could be that Rosetta is crashing for some reason. You may want
to download the Mac OS X 10.4.9 Combo updater for your machine:

<http://tinyurl.com/2ejcro>

Combo updaters will replace a lot of system files that the normal
incremental software updates wouldn't normally replace. If one of those
items happens to be damaged on your system, this would fix your problem.
 
R

ronp317

A couple things come to mind:

1. Are you running the absolute latest version of Office 2004? When's
the last time you ran Microsoft Autoupdate?

2. Have you tried logging into another user account and setting up
Entourage there for your Exchange server to see if the problem
persists? That would rule out any preferences files in your normal user
account.

3. It could be that Rosetta is crashing for some reason. You may want
to download the Mac OS X 10.4.9 Combo updater for your machine:

<http://tinyurl.com/2ejcro>

Combo updaters will replace a lot of system files that the normal
incremental software updates wouldn't normally replace. If one of those
items happens to be damaged on your system, this would fix your problem.
Click to expand...


1. I've received 2 updates from Microsoft since the Entourage problesm
started and I ran both of those.

2. Tried creating a new user and running entourage and it ran fine,
but didn't have the info necessary to set up mail via Exchange - will
have the tech person try that tomorrow.

3. I'll download than ind run this today.

Thanks for your help; really appreciate it.

-Ron
 
D

Diane Ross

I've tried deleting the various preferences files as indicated in
other posts - but that doesn't fix anything. I've also tried to
disconnect from the network (which I also read somewhere here) and
launch Entourage, but that doesn't work either (I get the same error).
Click to expand...

Entourage crashes at startup:

Check for duplicate daemons. You should have only one Microsoft Database
daemon in your "Startup items". If you have more than one, delete all and
let Entourage create a new one when it launches.

Disable Schedules. Try holding down the shift key during launch to prevent
startup schedules from firing. Also, disconnect any networks you have to
make sure Entourage isn't trying to get out to the network. Next check for a
bad message.
I am able to access my mail via a web-based interface and I can't find
any items in my junk folders (which I read could cause this problem).
Click to expand...

It can be messages other than junk. Often you can Identity the exact message
if you test your network with tcpflow, but if you can¹t get Entourage to
open then you will need to find it via your web interface. If there is a way
to move messages to a holding folder while you bring them over in batches to
find the problem messages(s).


See directions here for tcpflow:

<http://www.entourage.mvps.org/troubleshoot/tcpflow.html>

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
Entourage Help Blog
<http://blog.entourage.mvps.org/>
 
R

ronp317

Entouragecrashes at startup:

Check for duplicate daemons. You should have only one Microsoft Database
daemon in your "Startup items". If you have more than one, delete all and
letEntouragecreate a new one when it launches.

Disable Schedules. Try holding down the shift key during launch to prevent
startup schedules from firing. Also, disconnect any networks you have to
make sureEntourageisn't trying to get out to the network. Next check for a
bad message.


It can be messages other than junk. Often you can Identity the exact message
if you test your network with tcpflow, but if you can¹t getEntourageto
open then you will need to find it via your web interface. If there is a way
to move messages to a holding folder while you bring them over in batchesto
find the problem messages(s).

See directions here for tcpflow:

<http://www.entourage.mvps.org/troubleshoot/tcpflow.html>
Click to expand...


Diane - thanks for the info. I checked and only have 1 Microsoft AU
Daemon in Startup Items. and I've tired in the past to hold down the
shift key and unplug my ethernet cable before I launch Entourage, but
still get the error message - so I can't get entourage to open at all.

I have a tech person coming by in a few hours to look at my Mac - I'mm
share the tcpflow info with him - I also have Parallels running on my
Mac, so he can set up both mail accounts through Outlook and we can
perhaps troubleshoot the mail items there as well.

Appreciate your help.

-Ron
 
D

Diane Ross

Diane - thanks for the info. I checked and only have 1 Microsoft AU
Daemon in Startup Items. and I've tired in the past to hold down the
shift key and unplug my ethernet cable before I launch Entourage, but
still get the error message - so I can't get entourage to open at all.
Click to expand...

The AU daemon is to check for updates and is not the Microsoft Database
daemon that I was referring to. It¹s used for Notifications.
I have a tech person coming by in a few hours to look at my Mac - I'mm
share the tcpflow info with him - I also have Parallels running on my
Mac, so he can set up both mail accounts through Outlook and we can
perhaps troubleshoot the mail items there as well.
Click to expand...

Since you can¹t open Entourage I suspect it¹s database corruption. If
rebuilding does not help. I suggest starting a new database. You should be
able to get everything from your exchange account.

Be sure to read the thread about syncing calendars in the thread:
Can I SYNC my Exchange contact list with my 'on this computer' contact list?

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
Entourage Help Blog
<http://blog.entourage.mvps.org/>
 

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