More suggestion to why my outlook 2000 hang

[tony.johansson]

Hello!

The problem is that my outlook 2000 version 9.0.0.2814 hang when I
click the button marked <send and receive>. This happen even when I
have no mail either to send or receive. It seems to happen any time.
The plattform I use is windows 2000 professional.
I have also tried with outlook express 6 also with the same kind of
hang.

Now to the very strange thing.
Next to me there is another computer called B that also have windows
2000 professional but with outlook express 5 on the same Ethernet LAN
actually sitting in
the same switch as the one that is hanging. Note I have exactly the
same setting as the one that is hanging for POP3 and SMTP and the
account name, password and so on. When I use this one called B I
never
ever have experienced a hang it always work perfectly. So if I try to
use outlook express 5 on the computer B when outlook 2000 hang it
always work but outlook 2000 hang until it timeout.

As I mentioned this happen often even when I have no mail because
computer B didn't receive any.

We have two network card in the computer with outlook 2000 so I have
disabled the one that I don't use but the hang is still there.

I can't cause it to hang it just hang any time. For example when I
arrived to work this morning I checked to see if I had any mail it
hang so I used computer B instead to check my mail.

So because I can always click on the <send and receive> on computer B
when outlook 2000 hang the problem must be on my computer it can't be
located on either POP3 server or SMTP server.

I have set the server timeout to 5 minutes
When it hang it says connecting to server and then after some time I
get this message
Here is the error message in Swedish
"En timeout inträffade vid kommunikation med servern. (Konto:Min
mail,POP3-server:
mail.uht.se, Felnummer:0x800ccc19)."

In English it says something like
A timeout has occurred when comminicating with the server.(Account
Min mail,POP3-server:mail.uht.se, Error number: 0x800ccc19).

As a solution I have uninstall AVG completely but the hang is still
there.
I have done route print on both the one that I have a prolem with and
the one that works all the time and there is a difference. I just
wonder if the problem can be caused by wrong
routings.

Here is the route print for the problem maker
Aktiva vägar:
Nätverksadress Nätmask Gateway-adress Gränssnitt
Mått
0.0.0.0 0.0.0.0 172.16.16.1
172.16.16.64 1
64.191.218.58 255.255.255.255 172.16.16.205
172.16.16.64 1
64.233.183.99 255.255.255.255 172.16.16.205
172.16.16.64 1
64.233.183.147 255.255.255.255 172.16.16.205
172.16.16.64 1
66.102.11.147 255.255.255.255 172.16.16.205
172.16.16.64 1
80.239.229.211 255.255.255.255 172.16.16.205
172.16.16.64 1
127.0.0.0 255.0.0.0
127.0.0.1 127.0.0.1 1
172.16.0.0 255.255.224.0 172.16.16.64
172.16.16.64 1
172.16.16.64 255.255.255.255 127.0.0.1
127.0.0.1 1
172.16.255.255 255.255.255.255 172.16.16.64
172.16.16.64 1
212.37.4.79 255.255.255.255 172.16.16.205
172.16.16.64 1
212.37.4.80 255.255.255.255 172.16.16.205
172.16.16.64 1
212.181.12.12 255.255.255.255 172.16.16.205
172.16.16.64 1
224.0.0.0 224.0.0.0 172.16.16.64
172.16.16.64 1
255.255.255.255 255.255.255.255 172.16.16.64
172.16.16.64 1
Standard-gateway: 172.16.16.1
==================================================================
Beständiga vägar:
Inga

Here is the route print for the one that is working
C:\>route print
===========================================================================
Gränssnittslista
0x1 ........................... MS TCP Loopback interface
0x1000003 ...00 04 76 92 21 a6 ...... 3Com 3C764 OfficeConnect NIC
================================================================
Aktiva vägar:
Nätverksadress Nätmask Gateway-adress Gränssnitt
Mått
0.0.0.0 0.0.0.0 172.16.16.205
172.16.16.67 1
127.0.0.0 255.0.0.0 127.0.0.1
127.0.0.1 1
172.16.16.0 255.255.255.0 172.16.16.67
172.16.16.67 1
172.16.16.67 255.255.255.255 127.0.0.1
127.0.0.1 1
172.16.255.255 255.255.255.255 172.16.16.67
172.16.16.67 1
224.0.0.0 224.0.0.0 172.16.16.67
172.16.16.67 1
255.255.255.255 255.255.255.255 172.16.16.67
172.16.16.67 1
Standard-gateway: 172.16.16.205
=================================================================
Beständiga vägar:
Inga


It's very annoying and irretating problem that I do want to get rid
of as soon as possible.


Does anyone have any suggestion what is causing this kind of strange
problem.

What can I do next to try to figure out why outlook 2000 or outlook
express hang?


//Tony

 

[Roady [MVP]]

I would start with installing the latest Servicepacks and other updates for
Windows, Internet Explorer and Office 2000. All your version numbers
indicate that you are very much behind in that.



-----

 

[tony.johansson]

Hello!!

In my effort to try to solve my problem I now use just telnet to
connect to my pop3 mail server.
I hope that if I use telnet I might get some more information about my
problem that will result to a solution to my problem.
I have two computers called A and B.
When I use telnet mail.uht.se 110 from A I sometimes receive an answer
with OK . . ..
But from time to time when giving the command telnet mail.uht.se 110 I
don't receive this OK but only
this error message -ERR AVG POP3 Proxy Server: Cannot connect to the
mail server!
If I send ping mail.uht.se when receiving this error message above I
always get a reply.

So the strange thing is ping will always find mail.uht.se but telnet
will not find mail.uht.se

If I use this telnet mail.uht.se from B I always receive this OK

Does somebody have some idea why telnet or an e-mail client will not
find my pop3 server named mail.uht.se.

//Tony

 

[Roady [MVP]]

It looks like AVG integrates at protocol level and acts as a proxy between
your mail application and the mail server. Disable this or uninstall AVG and
see if it works now.



-----

 

[tony.johansson]

Hello!!

I have uninstalled the AVG but the hang was still there so I installed
it back again.
I also tried to use telnet mail.uht.se 110 but here I have several
times received
message -ERR AVG POP3 Proxy Server: Cannot connect to the
mail server!
even when I had uninstalled the AVG.

So the strange thing is ping will always find mail.uht.se but telnet
will not find mail.uht.se all the times.

So as a summary I have done the following.
1. Uninstall the avg.
2. Update windows prefessional.
3. Is now using telnet mail.uht.se 110 and have the same symphtom as
with the e-mail clients
which is that the pop3 server will not always answer.

//Tony



I

//Tony