More than one user using a an email account

[ShrikeAttack]

I have been tasked with coming up with a process so multiple users can manage
a customer service email account in Microsoft Exchange. My question is what
is the best way to accomplish this task? I've thought about sharing a folder
for users to
access. Is this approach ok or is there a better idea?

Requirements:

If a user deletes an email then the email gets deleted for all users. Need
this so other users don't process an email that has already been processed.

 

[F. H. Muffman]

I have been tasked with coming up with a process so multiple users can
manage
a customer service email account in Microsoft Exchange. My question is
what
is the best way to accomplish this task? I've thought about sharing a
folder
for users to
access. Is this approach ok or is there a better idea?

Requirements:

If a user deletes an email then the email gets deleted for all users.
Need
this so other users don't process an email that has already been
processed.

Give the address its own mailbox.
Give the users full access to that mailbox and show them how to open the
mailbox in their profiles.
Create 'User - Process' folders for each user who will use the box.
Create good documentation and training for how to use the setup, namely...
1) How to set the From field when replying
2) How to move Sent Items from the main users Sent Items to the other
mailbox's sent items
3) Proper procedure for working on messages (namely, in this scenario, read
message. move to user - process folder. reply to message. move sent item
to the applicable folder).

At least, that's how I'd do it.

 

[Victor Ivanidze]

1) How to set the From field when replying

2) How to move Sent Items from the main users Sent Items to the other
mailbox's sent items

These tasks can be automated with the following third-party utilities:
http://www.ivasoft.com/rightfrom.shtml
http://www.ivasoft.com/unisent.shtml

Regards,
Victor Ivanidze