Mouse not working Word 2003

[PH@tic]

I've seen similar posts for Word 2007, but none for 2003.

Why won't the mouse work to select text and navigate the Word document.
Issue also happening in Outlook.

 

[Jay Freedman]

If you read those other posts, you'll know that the advice that works most often
is to delete a registry key and restart Word to rebuild it. In the case of Word
2003, that key is

HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Data

If you have customizations that you want to keep, first do the steps in the part
"How to preserve your Settings preferences" in
http://www.word.mvps.org/FAQs/Customization/DataKeySettings.htm.

--
Regards,
Jay Freedman
Microsoft Word MVP
Email cannot be acknowledged; please post all follow-ups to the newsgroup so all
may benefit.

 

[PH@tic]

We did try that. It didn't work. We did identify that the issue seems to be
occurring after we do a mail merge using ACT! (Word is our editor) and
emailing with Outlook as our email program. But the issue is not happening
with everyone working on similar email/merge projects.