Thank you for your assistance. The same happened to me today. I spent several hours trying to find a solution. I used the site you suggested
http://support.microsoft.com/kb/940791 and then on to
http://support.microsoft.com/default.aspx?scid=kb;en-us;921541. Thank you!!!!!!
Terry Farrell wrote:
That's a symptom of a Word Data Key corruption - usually because Word hasbeen
16-Oct-09
That's a symptom of a Word Data Key corruption - usually because Word has
been running when updates are installed.
Run Regedit and expand by double-clicking to the key below. With DATA
selected, press DELETE. Word will automatically recreate a new key when it
is restarted.
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data
Symptoms of Data Key corruption include:
??? The mouse does not work when you use Word.
??? You cannot open a Word document from the Search window in Windows
Vista.
??? You cannot open a Word document from Windows Desktop Search.
??? Word crashes when you try to start or exit Word.
??? Word crashes when you open the Open dialog box.
??? Word crashes when you save a document.
??? Word crashes when you close a document.
If you feel uncomfortable editing the registry yourself, Microsoft have a
download that will do this for you. Press the FIX button at MSKB 940791
http://support.microsoft.com/kb/940791
--
Terry Farrell - MSWord MVP
Previous Posts In This Thread:
Mouse problem in Word
Suddenly today, I can not mark text in Word. The mouse do not respond. But Ok
to mark with the keyboard. And when closing Word the program replies the
program has stopped working and looking for a solution. The same response in
Excel, but there I can mark whatever I want.
A solution is never found in the diagnostics. The mouse is working for other
functions. But I can not enter Word Alternatives.
I have reinstalled the Office-package, tried to repair, checked the whole
hard drive for virus and I have checked that I the latest office updates.
What more to try?
That's a symptom of a Word Data Key corruption - usually because Word hasbeen
That's a symptom of a Word Data Key corruption - usually because Word has
been running when updates are installed.
Run Regedit and expand by double-clicking to the key below. With DATA
selected, press DELETE. Word will automatically recreate a new key when it
is restarted.
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data
Symptoms of Data Key corruption include:
??? The mouse does not work when you use Word.
??? You cannot open a Word document from the Search window in Windows
Vista.
??? You cannot open a Word document from Windows Desktop Search.
??? Word crashes when you try to start or exit Word.
??? Word crashes when you open the Open dialog box.
??? Word crashes when you save a document.
??? Word crashes when you close a document.
If you feel uncomfortable editing the registry yourself, Microsoft have a
download that will do this for you. Press the FIX button at MSKB 940791
http://support.microsoft.com/kb/940791
--
Terry Farrell - MSWord MVP
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