H
helplessinseattle
First of all, I'm using Windows XP Professional laptop, and Office
2003....
in case that matters.
The problem only happens when I'm working in Word, and it involves my
external USB mouse. (My touchpad is not the issue -- that works
fine.)
Whenever I use the center scroll wheel on my mouse to scroll through a
Word document, it scrolls downwards just fine, but when I try to scroll
upwards, the screen/page won't refresh properly.
As a result, one or more lines of text will appear to repeat over and
over on the page. If I keep scrolling up, the same repeated lines of
text just continue to multiply.
The worst part is that once it happens, I can no longer find my cursor
or select any text. There's all this dummy text in the way that isn't
really there, but APPEARS to be there.
I've found that I can "temporarily" interrupt the problem by clicking
with my mouse on Word's built-in vertical scroll bar and moving the
page either up down significantly -- then the text refreshes and goes
back to normal.
But, then I lose my place in the doc and have to start over with what I
was doing. Plus, the next time I scroll with my mouse wheel, it happens
again. I can also close and reopen the doc, and the text will return to
normal, but that's a pain as well.
I used to be a Word trainer, and I've worked in Word enough to know
that if you scroll too fast in a really huge Word file, it can
sometimes "hang" a bit while refreshing, and the text may appear to
repeat itself a bit -- but the files I'm talking about are relatively
small, and the text keeps repeating and repeating, and even if I scroll
nice and slowly, it still happens.
I thought it might be a problem with the mouse itself, but I'm using a
corded USB mouse, so there's no battery involved.
Also of note: I work in Word all the time, and this problem just
started happening in the last week or so. I work a lot with Plain Text
(.TXT) documents (for a project at work) and the problem does seem to
happen more often (or perhaps even exclusively) in those Plain Text
(.TXT) docs.
TROUBLESHOOTING IDEAS I HAVE ALREADY TRIED:
1) I switched mice to see if the problem would go away, but it kept
happening even with the replacement mouse.
2) I tried to update my mouse driver and video card driver as well, but
the Device Manager tells me that all my drivers are already up-to-date.
3) I uninstalled the USB mouse and then reinstalled it. No help.
4) I plugged my mouse into a different USB port. No good.
5) I scanned my computer for viruses. Nothing out of the ordinary
found. No change in the issue.
7) I ran Disk Cleanup and deleted all my temporary files, cookies,
internet files, etc. Threw away as much as I could. Nothing changed.
6) I tried creating new docs in different Word templates to see if
perhaps the Word template had become corruput, but the problem happens
no matter what template I used.
6) I cut and pasted unformated text from highly problematic docs into
new docs and resaved them as Plain Text. Problem still occurs in the
new doc.
7) I defragmented my computer. No change.
8) I use a docking stations, so I undocked my computer and plugged the
mouse directly into my laptop. The problem still occurs.
PLEASE.... can someone help me? I really need to be able to scroll
through my docs, and select text easily and quickly for my job!!!!! It
all worked fine for years and years...! Now this!!!!
AUURRRGGGHHHHH!!!!!!
2003....
in case that matters.
The problem only happens when I'm working in Word, and it involves my
external USB mouse. (My touchpad is not the issue -- that works
fine.)
Whenever I use the center scroll wheel on my mouse to scroll through a
Word document, it scrolls downwards just fine, but when I try to scroll
upwards, the screen/page won't refresh properly.
As a result, one or more lines of text will appear to repeat over and
over on the page. If I keep scrolling up, the same repeated lines of
text just continue to multiply.
The worst part is that once it happens, I can no longer find my cursor
or select any text. There's all this dummy text in the way that isn't
really there, but APPEARS to be there.
I've found that I can "temporarily" interrupt the problem by clicking
with my mouse on Word's built-in vertical scroll bar and moving the
page either up down significantly -- then the text refreshes and goes
back to normal.
But, then I lose my place in the doc and have to start over with what I
was doing. Plus, the next time I scroll with my mouse wheel, it happens
again. I can also close and reopen the doc, and the text will return to
normal, but that's a pain as well.
I used to be a Word trainer, and I've worked in Word enough to know
that if you scroll too fast in a really huge Word file, it can
sometimes "hang" a bit while refreshing, and the text may appear to
repeat itself a bit -- but the files I'm talking about are relatively
small, and the text keeps repeating and repeating, and even if I scroll
nice and slowly, it still happens.
I thought it might be a problem with the mouse itself, but I'm using a
corded USB mouse, so there's no battery involved.
Also of note: I work in Word all the time, and this problem just
started happening in the last week or so. I work a lot with Plain Text
(.TXT) documents (for a project at work) and the problem does seem to
happen more often (or perhaps even exclusively) in those Plain Text
(.TXT) docs.
TROUBLESHOOTING IDEAS I HAVE ALREADY TRIED:
1) I switched mice to see if the problem would go away, but it kept
happening even with the replacement mouse.
2) I tried to update my mouse driver and video card driver as well, but
the Device Manager tells me that all my drivers are already up-to-date.
3) I uninstalled the USB mouse and then reinstalled it. No help.
4) I plugged my mouse into a different USB port. No good.
5) I scanned my computer for viruses. Nothing out of the ordinary
found. No change in the issue.
7) I ran Disk Cleanup and deleted all my temporary files, cookies,
internet files, etc. Threw away as much as I could. Nothing changed.
6) I tried creating new docs in different Word templates to see if
perhaps the Word template had become corruput, but the problem happens
no matter what template I used.
6) I cut and pasted unformated text from highly problematic docs into
new docs and resaved them as Plain Text. Problem still occurs in the
new doc.
7) I defragmented my computer. No change.
8) I use a docking stations, so I undocked my computer and plugged the
mouse directly into my laptop. The problem still occurs.
PLEASE.... can someone help me? I really need to be able to scroll
through my docs, and select text easily and quickly for my job!!!!! It
all worked fine for years and years...! Now this!!!!
AUURRRGGGHHHHH!!!!!!