Mouse Scroll Wheel

[bmcmullin]

Why won't the scroll wheel on my mouse work in word documents?

 

[grammatim]

What doesn't it do that you would like it to do?

Ctrl-Wheel should do Zoom.

 

[Graham Mayor]

Your mouse driver is probably not up to the task. Word 2007 particularly has
some issues with mouse drivers, and tends not to like the Intellitype
software often installed to provide extra functionality.

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Graham Mayor - Word MVP


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[bmcmullin]

I'd like it to scroll up and down trough documents like it does on webpages
and everything else so that I don't have to use the scroll bar on the side or
the page up/page down buttons.

 

[bmcmullin]

Is there anything I can do to fix the problem so that I can scroll up and
down through documents? I don't know if it matters, but I got my mouse and
keyboard from Dell, which is who I got my laptop from.

 

[Graham Mayor]

You could start by installing a standard Microsoft Windows mouse driver.
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Graham Mayor - Word MVP


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[bmcmullin]

I tried uninstalling the mouse, then restarting the computer and plugging the
mouse back in to let it reinstall the driver. I looked at the mouse
properties under the control panel and it says I have the following drivers
installed for my mouse:

C:\\WINDOWS\system32\DRIVERS\mouclass.sys
C:\\WINDOWS\system32\DRIVERS\moufiltr.sys
C:\\WINDOWS\system32\DRIVERS\mouhid.sys

It says the provider is Microsoft Corporation and the file version is
5.1.2600.2180 (xpsp_sp2_rtm.040803-2158).

Under general properties it says the device is working properly.

If I should install something else, how would I go about doing that?

The scroll whell works on everything else, including spreadsheets in Excel
2007.

Thanks for your help.

 

[grammatim]

Did you check whether it'll do the Zoom thing? If you're in 2007, does
it move through the Ribbon tabs?

Hey, could you be trying to scroll the document with the cursor up on
the Ribbon?

 

[bmcmullin]

Nothing happened when I held CTRL and scrolled the wheel. I also tried
holding shift and alt, but neither did anything.

I also tried scrolling while holding the cursor over the scroll bar on the
side of the document (is that what you meant by the ribbon tab?), but nothing
happened. I even tried clicking on the scroll bar before using the wheel,
but that didn't make a difference.

As far as I can tell the wheel does absolutely nothing when I'm in a word
doc. I've also opened up documents that were not written in 2007, but the
wheel still didn't do anything.

 

[bmcmullin]

I just realized that when I hold the cursor over the menu bar at the top, the
wheel scrolls through the tabs, although it goes 3 at a time, so it isn't
especially useful.

 

[Suzanne S. Barnhill]

The "menu bar at the top" is the Ribbon.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org

 

[bmcmullin]

Thanks for clearing that up. So I guess it does work on the Ribbon (sort
of), but not on anything else that I've tried.

 

[Graham Mayor]

Different mouse types have different driver requirements, e.g. the Microsoft
wheel mouse (Intellimouse Explorer 3) that I use has only two driver
components
C:\\WINDOWS\system32\DRIVERS\mouclass.sys
C:\\WINDOWS\system32\DRIVERS\i8042prt.sys
(the first is the mouse driver, the second the PS2 port driver for the
mouse).
To what extent your Dell mouse is compatible with Word 2007 I cannot say.
One thing to try - some users have reported mouse related problems
attributable to minor corruption in the Word data key in the registry that
have been fixed by renaming of deleting that key.i.e.
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data
It can do no harm to try it.

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Graham Mayor - Word MVP


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[bmcmullin]

I finally called Dell tech support. After about an hour and a half, the
agent was able to get the scroll whell working. I'm not entirely sure what
she did, but fairly near the end she did mention reinstalling the video card
driver or something like that. Thanks again for your help.