Mouse will not select text in document

[Tixx]

I have a user with Office 2003 Basic. In the Word application he is unable to
select text in the docuement but can click on the buttons in the toolbar,
edit text and select text with the arrows.

I have uninstalled, reinstalled, did the support.dot, and replaced the
normal.dot template with no changes in the application.

What could be causing the problem with Word?

Any help will be greatly appreciated.

Tixx

 

[TF]

Graphics, printer or mouse drivers probably need updating. Check them all
for updates from the manufacturers' support sites and then reinstall them.



:I have a user with Office 2003 Basic. In the Word application he is unable
to
: select text in the docuement but can click on the buttons in the toolbar,
: edit text and select text with the arrows.
:
: I have uninstalled, reinstalled, did the support.dot, and replaced the
: normal.dot template with no changes in the application.
:
: What could be causing the problem with Word?
:
: Any help will be greatly appreciated.
:
: Tixx

 

[Tixx]

Okay...I replaced the drivers on the mouse and on the video card. I removed
the antivirus program and reloaded it, it is via firewall and the faxing
software but did not reload that. My outlook problem was resolved but still I
cannot select text with the mouse in Word.

The end users can use Excel just fine with the mouse that is what makes it
so strange.

Tixx

 

[TF]

What happens if you double-click on a Word? What happens if you triple-click
in a paragraph?

Terry

: Okay...I replaced the drivers on the mouse and on the video card. I
removed
: the antivirus program and reloaded it, it is via firewall and the faxing
: software but did not reload that. My outlook problem was resolved but
still I
: cannot select text with the mouse in Word.
:
: The end users can use Excel just fine with the mouse that is what makes it
: so strange.
:
: Tixx
:
: "TF" wrote:
:
: > Graphics, printer or mouse drivers probably need updating. Check them
all
: > for updates from the manufacturers' support sites and then reinstall
them.
: >
: > --
: > Terry Farrell - Word MVP
:
: >
: > : > :I have a user with Office 2003 Basic. In the Word application he is
unable
: > to
: > : select text in the docuement but can click on the buttons in the
toolbar,
: > : edit text and select text with the arrows.
: > :
: > : I have uninstalled, reinstalled, did the support.dot, and replaced the
: > : normal.dot template with no changes in the application.
: > :
: > : What could be causing the problem with Word?
: > :
: > : Any help will be greatly appreciated.
: > :
: > : Tixx
: >
: >
: >

 

[Tixx]

Nothing

 

[Tixx]

Not a thing. It just stays at the "I" type symbol.