"Move" mssg btwn accts requires "Repair message list"

[gbrick]

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: Power PC
Email Client: imap

When using the "Move" function between accounts on different servers, all connected via IMAP, it is necessary to have the destination folder "Repair message list" before the moved message will appear. This problem does not occur if the message is copied to the destination by simply dragging it. If, however, the Command key is held down while dragging, so that the message is "moved" instead of simply copied, the same problem occurs. This happens in both fully patched 2004 and 2008 versions of Entourage. This is astoundingly inconvenient for large volumes of email. Is there any way to correct this!?

Gary Brick

 

[Mickey Stevens]

There's probably not much you can do. With more information about the kind
of server you're using, the developers may be able to investigate the
problem.
1. Go to Tools > Accounts, and open your IMAP account.
2. Copy down the name of your IMAP server.
3. click the "Advanced Receiving Options" button and write down the port #.
4. Open Terminal (/Applications/Utilities/Terminal)
5. Type in
telnet your.imap.server 143
(Replace your.imap.server with the IMAP server in your account settings, and
143 with a different port number if necessary.)
6. Depending on what kind of IMAP srrver you're connected to, it may
display the IMAP server software & version.

If that doesn't work, ask your system administrator for that information.
It might also help to Control-click the IMAP account icon in the Folder
List, Control-click it, select "Get Info" from the contextual menu, and copy
down the capabilities of your IMAP server, and post back with that
information. It may help the developers to try to pin down the problem with
that server.

 

[gbrick]

Thanks for your reply Micky.
The servers so far tested are:
UW IMAP on FreeBSD 6.3
Courier mail server on CentOS
Kerio mail server on Mac OS X Server 10.4.11
Zimbra mail server on an unknown OS

The "Move" problem occurs with accounts on all servers except the first one, UW IMAP.

Let me know if more info is needed. Thanks!