Moving Contacts into Business manager

[Goldilocks]

Hello,

I recently upgraded to OL 2003 w/ Business Contact Manager.

I moved selected contacts into BC Mgr. by drag & drop. It seemed to work
fine.

Then when I went to open a contact, I get an error message that says; "The
custom form could not be opened. Outlook will use an Outlook form instead.
The form required to view this message cannot be displayed. Contact your
administrator." When I click "OK", I get another error message that says,
"Array index out of bounds". I click "OK" and it then gives me the contact
which looks normal.

When I initially started to choose which contacts should go into Business
Manager, I could not find anthing in help that told me how to move them. I
tried highlighting, dragging & dropping, only because I could not find other
instructions.

Any ideas here? Thank you....Mindy

goldilocks "at" bigfoot.com

 

[Sue Mosher [MVP-Outlook]]

BCM sometimes has what's known as a "forms cache" problem. Clearing the
cache usually fixes it. Choose Tools | Options | Other | Advanced Options |
Custom Forms, then click Manage Forms, then Clear Cache. If simply clearing
the cache doesn't fix the issue, try the other steps detailed at
http://support.microsoft.com/default.aspx?scid=kb;en-us;836558

The bulk of the forms cache issues in Outlook 2003 are fixed in Service Pack
1, so you should also install Office 2003 Service Pack 1 as well as BCM SP1.

 

[Goldilocks]

Sue,
Thank you for your response. I had high hopes. I've now done all that but
the problem is still there. That would include downloading & installing the
two updates and performing all of the Resolutions on the help page you
suggested. The only thing I did not do was the last suggestion on the
Resolution page about creating a new user profile. There were directions
that did not correspond to what I was presented with on the screen
(specifically "Switch to Classic View).

I rebooted every time and the symptoms never changed. This has my business
set-up dead-in-the-water. In case it matters, I am running MS XP Home

Now what?

Mindy goldilocks at bigfoot.com

 

[Sue Mosher [MVP-Outlook]]

Did you ever clear the forms cache, though? That's the main source of the
symptoms you describe.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Goldilocks]

Yes...several times. At least I clicked that choice. I have no idea if it
"took". What is left to try?

BTW...I'm checking the "Notify Me Of Replies" box but am not receiving
notifying emails.


Thank you for your time...

 

[Sue Mosher [MVP-Outlook]]

In the Forms folder where you find Frmcache.dat, try also deleting all the
subfolders.

You could also try a new mail profile, as the KB article describes, but I
doubt that will help.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers