Moving Message from InBox to Public Folder: Date/Time Changes

[Edd Dicker]

This is a new one for me:

Mac OS X 10.4.10 Intel
Microsoft Office 10.3.9 Entourage
Exchange Server 2003 with latest updates


When a message is moved from my InBox to a Public Folder,
the date/time stamp changes from when I received the message in my InBox
(say yesterday) to the date when I move it to the Public Folder (day
today). This did not happen before, the date/time stayed with the same.


What can be causing the date/time stamp on the original message to be
modified?

Thanks for any help!!

Edd

 

[William Smith]

This is a new one for me:

Mac OS X 10.4.10 Intel
Microsoft Office 10.3.9 Entourage
Exchange Server 2003 with latest updates


When a message is moved from my InBox to a Public Folder,
the date/time stamp changes from when I received the message in my InBox
(say yesterday) to the date when I move it to the Public Folder (day
today). This did not happen before, the date/time stayed with the same.


What can be causing the date/time stamp on the original message to be
modified?

Hi Edd!

Adjust your columns to show the Sent date rather than the Received date.
You can right-click (or Control-click) the column headers and select
which columns you'd prefer to see.

The Received date will always change when a message is copied or
duplicated. Moving it to a public folder copies the message to a new
location.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

 

[Edd Dicker]

Hi Edd!

Adjust your columns to show the Sent date rather than the Received date.
You can right-click (or Control-click) the column headers and select
which columns you'd prefer to see.

The Received date will always change when a message is copied or
duplicated. Moving it to a public folder copies the message to a new
location.

Hope this helps!

Thanks for the help in using the Right-Click but the issue remains.

When the message is moved (using MOVE command) into a Public Folder, it
stays with the correct date. WHEN I quit Entourage and go back it, the
message now has been modified to the time/date I moved it, not the
original date.

What can be causing this to happen?

Thanks,
Edd

 

[William Smith]

Thanks for the help in using the Right-Click but the issue remains.

When the message is moved (using MOVE command) into a Public Folder, it
stays with the correct date. WHEN I quit Entourage and go back it, the
message now has been modified to the time/date I moved it, not the
original date.

Hi Edd!

Just getting clarification. Both the Sent and Received dates for a
message are changed?

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

 

[Edd Dicker]

Correct.

When a message is moved, it shows the date and time when it was sent.
When you quit Entourage, and reopen, the date and time are showing no
longer showing the original date, but it is showing the date and time of
when the message was moved.

Edd

 

[William Smith]

Correct.

When a message is moved, it shows the date and time when it was sent.
When you quit Entourage, and reopen, the date and time are showing no
longer showing the original date, but it is showing the date and time of
when the message was moved.

Hi Edd!

Can you test moving a message in your account when using Outlook for
Windows to see if the same thing happens?

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>

 

[Edd Dicker]

Tested with Outlook for Windows. Date stays the same.


Tested again with a different email message into different Public
Folder, date stays the same until Entourage quits and reopens.
Message then shows modification dates of when message was moved, losing
all original date info.

This is using OS X 10.4.10, Office 11.3.9.
All users in same office have same issue (5 users)
Problem existing inhouse and remote.

Should I trash Office 2004 and do a complete reinstall?
Can I deinstall Office 2004 and put on office X and try?

Thanks for your help!

Edd

 

[William Smith]

Tested with Outlook for Windows. Date stays the same.


Tested again with a different email message into different Public
Folder, date stays the same until Entourage quits and reopens.
Message then shows modification dates of when message was moved, losing
all original date info.

This is using OS X 10.4.10, Office 11.3.9.
All users in same office have same issue (5 users)
Problem existing inhouse and remote.

Should I trash Office 2004 and do a complete reinstall?
Can I deinstall Office 2004 and put on office X and try?

Hi Edd!

I took some time to test what you're reporting and I reproduce what
you're seeing. This looks to be an appearance issue in Entourage because
I can view the Source of the message and see that the Date (date sent)
is still correct.

Do you see a link at the top of the open message that says "Get entire
message"? If so, click that and then close your message. In my testing
this corrects the appearance of the Sent date.

I also find that if I add the public folder to my Favorites folder,
which caches the messages, then the Sent date appears correctly the
first time every time.

I'm not sure what causes Entourage to not receive the entire message
when opening but adding public folders to Favorites has often resolved
similar issues. I'm guessing that Entourage does not have all the header
information before receiving the entire message to properly display the
Sent date. I'm not sure if this is an Entourage issue or an Exchange
issue but I suggest sending feedback to Microsoft about what you've
found. Use Help --> Send Feedback in Entourage to make your report. Be
sure to provide step-by-step instructions to reproduce.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>