moving templates to a new server

[Eric Cathell]

We have word 2003 documents that use shared templates that were originally
on server X. The location was mapped to a drive so it was M:\Templates in
the location box.

Server X died and we had to move the templates to Server Y. The share was
changed so that M:\Templates mapped to the server Y share and not the server
X share.


HOWEVER....the word documents are not taking quite a time to open in word
2003. If we try to opent them in Word 2007 it hangs and down in the bottom
status bar it shows that its trying to connect to the UNC of the old server.
So we press escape and the document loads. When we look at the template
locations, the M: drive is mapped.

The template does exist at this location.

 

[Beth Melton]

The only good workaround for this issue is to create an alias for your new
server.

Here's a KB article that contains some other workarounds along with a hotfix
but I've heard the success rate varies if you try the hotfix method:
http://support.microsoft.com/kb/830561

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP
https://mvp.support.microsoft.com/profile/Melton
What is a Microsoft MVP? http://mvp.support.microsoft.com/gp/mvpfaqs

Guides for the Office 2007 Interface:
http://office.microsoft.com/en-us/training/HA102295841033.aspx