MS Access Error

[Greg]

I have a client who recently had to reinstall my software to their PC. The
installtion process, via the Packing Wizard installed successfully. Now that
its installed we are getting an error message that says "Please Wait While
Microsoft Windows Configures Microsoft Access Runtime 2002". After displaying
this message for a few minutes nothing happens.

We've uninstalled the application, including the Access runtime and
reinstalled and the same error still appears.

What does this mean and how can it be resolved?

Thank You.

 

[Peter Yang [MSFT]]

Hello,

I understand that when trying to reinstall Access application with runtime,
you encounter the message "Please Wait While Microsoft Windows Configures
Microsoft Access Runtime 2002" and then nothing happens. If I'm off-base,
please let me know.

From the symptom, it seems some corrupted registery keys related to Access
runtime causes this issue. I suggest that you try the following method to
troubleshoot the issue:

1. Remove the application and Access runtime via Add/remove programs in the
Control Panel.

2. Run Windows installer cleanup to remove any Access runtime component on
the machine

Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/kb/290301

3. Try to reinstall your application with runtime at this time to see if
the issue persists.

If there is any upadte on the issue, please feel free to let's know. Thank
you.

Best Regards,

Peter Yang
MCSE2000/2003, MCSA, MCDBA
Microsoft Online Community Support
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