MS Document Scanning Unable to Intiialize Scanner

[George K]

Built a new machine and moved HDD and had to reload XP and download SP2.
Now when I try to use MS Office Tools/MS Document Scanning, I can proceed to
pressing "SCAN" and then get a message that says "unable to initialize
scanner, check cables...". However if I go to Control Panel/Scanners and
Cameras/Flatbed Scanner and press "SCAN" the scanner functions properly and
the document is sent to the designated folder.
The shortcut and the options I had set for scanning in Office Scanning (B&W,
name by date&time, etc: ) are more desirable than those in Scanner Wizard.
Also Office Doc Scan is quicker.
I repaired Office XP and will now try reloading it to see if any change, but
wonder if registry is blocking access to scanner in Office.
Any suggestions.

 

[Bob Buckland ?:-\)]

Hi George,

There can be a couple of factors. MS Office Document
Imaging uses a database list for scanner information it
knows and that can be an issue at times also, especially
with document feeder scanners, using a TWAIN driver rather
than a WIA driver may work better.

There may also be 3rd party software that interferes
with what Document Imaging/Scanning is trying to do.

=========
Built a new machine and moved HDD and had to reload XP and download SP2.
Now when I try to use MS Office Tools/MS Document Scanning, I can proceed to
pressing "SCAN" and then get a message that says "unable to initialize
scanner, check cables...". However if I go to Control Panel/Scanners and
Cameras/Flatbed Scanner and press "SCAN" the scanner functions properly and
the document is sent to the designated folder.
The shortcut and the options I had set for scanning in Office Scanning (B&W,
name by date&time, etc: ) are more desirable than those in Scanner Wizard.
Also Office Doc Scan is quicker.
I repaired Office XP and will now try reloading it to see if any change, but
wonder if registry is blocking access to scanner in Office.
Any suggestions.

--


George K >>
--
Let us know if this helped you,

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Office 2003 Editions explained
http://www.microsoft.com/uk/office/editions.mspx