MS Entourage 2004 error

[apple-snap]

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: intel

Hi
I have the MS Office 2004 student and teacher edition, and when i first got it , i installed everything apart from Entourage. Now i want to use it, so i installed it with the custom installer. When it installed i clicked on the icon on the dock and it says " This identity cannot be opened with this version of Entourage" I also installed the update for this version of Office, and re-installed Entourage again, but i keep getting this message.
What do i do to solve this problem ?
Thanks

 

[Diane Ross]

I have the MS Office 2004 student and teacher edition, and when i first got it
, i installed everything apart from Entourage. Now i want to use it, so i
installed it with the custom installer. When it installed i clicked on the
icon on the dock and it says " This identity cannot be opened with this
version of Entourage" I also installed the update for this version of Office,
and re-installed Entourage again, but i keep getting this message.
What do i do to solve this problem ?

The error means you have not updated Entourage. Use "Remove Office" and
reinstall. Restart then update. There is a combo updater for Office 2004 v
12.5 that was just released.

"This Identity Cannot Be Opened With This Version of Entourage"
This message usually means, for example, that Entourage is at 11.0, but the
saved database was saved in a more updated version. Since there was a
database format change in there, Entourage 11.0 cannot open a database
saved in later version.

 

[William Smith]

I have the MS Office 2004 student and teacher edition, and when i
first got it , i installed everything apart from Entourage. Now i
want to use it, so i installed it with the custom installer. When it
installed i clicked on the icon on the dock and it says " This
identity cannot be opened with this version of Entourage" I also
installed the update for this version of Office, and re-installed
Entourage again, but i keep getting this message. What do i do to
solve this problem ?

You've apparently run Entourage before and you have a Database in your
Microsoft User Data folder.

In any other Office application, such as Word, select Help --> Check for
Updates and update to the latest version of Office 2004. This should
give you the ability to to open the Database.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>