-> MS is so incompetent! It's crazy

[Steve JORDI]

Gee,

after spending hours trying to find a way to report bugs to Microsoft,
I ended up online for a phone call where someone told me "you want
assistance for Outlook?"
I said i5 times "no, I AM providing assistance to you, I want to
report bugs. Do YOUR job. Report malfunctions that even sharewares
correct when they receive an email".

Answer: "If you want support on how to use Outlook go to
support.microsoft.com".
Of course as you know, this site just offers a way to turn in circle
on the same pages for ever and ever.

It's crazy, even $14 sharewares correct the bugs and listen to the
customers.

I'm in computing since 1980 and I never have seen such a joke.
Microsoft is doing computing like it was at the cave age, but at least
they should provide a little support for their buggy products.

So finally someone sent me to Connect.microsoft.com
YOu fill out a bug report with all detailed steps just to get "this is
not the place to report bug".

Well, Microsoft, just a good advice: remove the word "professional"
from all your spell checker and dictionaries.

I have never seen such amateurs.
At least Microsoft proves that arrogance and pretension always are
paired with incompetence.

Bunch of amateurs.

Sincerely,
Steve JORDI

(Remove the K_I_L_LSPAM from my email address)

 

[Diane Poremsky [MVP]]

Version of Outlook? Did you open a support incident? Also - rather than
insist that you are reporting a bug, ask for help, explain what you are
trying to do and what is happening and let them repro it.... they'll see it's
a bug and add it to the bug base.

Now... what is the problem? we may know if its in the bug database already.

--
Diane Poremsky [MVP - Outlook]



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[Steve JORDI]

Version of Outlook? Did you open a support incident? Also - rather than
insist that you are reporting a bug, ask for help, explain what you are
trying to do and what is happening and let them repro it.... they'll see it's
a bug and add it to the bug base.

Now... what is the problem? we may know if its in the bug database already.

Outlook 2007.
I tried to explain them. But after 6 different persons telling me
"what assistance do you need to use your product?" when the only thing
I ask is "where can I file in a bug report?", I think that this is not
serious.

Did you open a support incident?

That's what I'm trying to do since November 2007...
No one at MS is able to tell me how to do this.
Except "go to support.microsoft.com" where you have no such option,
besides paying about 80$ to file a support ticket.
I won't pay anything to do their job and help them. It's not a support
ticket. It's me talking to them to help them, not the other way.

The bugs have been metionned here and to them several times.
Nothing is done besides "what assistance do you need to use Outlook?"

I mean, is it so difficult to understand what "reporting a bug" means?

1- Impossible to reply to an HTML message and insert your answer
between paragraphs. The "Unindent paragraph" that THEY tell us to use
to break the vertical solid blue line doesn't do anything

2- Reply to an HTML mail, select all, click the "Remove formatting"
button on the ribbon. Outlook 2007 goes South (when not taking the PC
with it).

I have tried this on 6 diffrent machines, and just right now on a
fresh laptop out of the box with just Outlook 2007 installed.


Sincerely,
Steve JORDI

(Remove the K_I_L_LSPAM from my email address)

 

[Diane Poremsky [MVP]]

During the first 90 days (from the date of the first incident) you have 3
free support incidents if you have a retail copy. I'm not sure if it applies
to OEM. Corporate users should go through their administrator.
See http://www.outlook-tips.net/archives/2007/20070321.htm for links to more
information.

1- Impossible to reply to an HTML message and insert your answer
between paragraphs. The "Unindent paragraph" that THEY tell us to use
to break the vertical solid blue line doesn't do anything

No problems here but I don't use a quote option that includes indent.
Outlook has always worked like this though and I don't recall 'unindent'
ever breaking the HTML quoting in Outlook. The include name option marks
inline quoting in HTML.

2- Reply to an HTML mail, select all, click the "Remove formatting"
button on the ribbon. Outlook 2007 goes South (when not taking the PC
with it).

It works here (tested using the prefix reply option since that is what you
use). Have you tried Office Diagnostics?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
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newsreader to msnews.microsoft.com.

 

[Duncan McC]

Outlook 2007.
I tried to explain them. But after 6 different persons telling me
"what assistance do you need to use your product?" when the only thing
I ask is "where can I file in a bug report?", I think that this is not
serious.


That's what I'm trying to do since November 2007...
No one at MS is able to tell me how to do this.
Except "go to support.microsoft.com" where you have no such option,
besides paying about 80$ to file a support ticket.
I won't pay anything to do their job and help them. It's not a support
ticket. It's me talking to them to help them, not the other way.

The bugs have been metionned here and to them several times.
Nothing is done besides "what assistance do you need to use Outlook?"

I mean, is it so difficult to understand what "reporting a bug" means?

1- Impossible to reply to an HTML message and insert your answer
between paragraphs. The "Unindent paragraph" that THEY tell us to use
to break the vertical solid blue line doesn't do anything

It depends on how the blue line is done, and probably, due to the html,
cannot be "broken". i.e. the html is 'saying' - draw a vertical blue
line from the top to the bottom. So yer can't "break" it in the middle.

That's not a bug.

2- Reply to an HTML mail, select all, click the "Remove formatting"
button on the ribbon. Outlook 2007 goes South (when not taking the PC
with it).

I have tried this on 6 diffrent machines, and just right now on a
fresh laptop out of the box with just Outlook 2007 installed.

How are you doing this? The easiest way to remove all formatting (and
pics etc), is to change the html reply to plain text.

 

[Diane Poremsky [MVP]]

2- Reply to an HTML mail, select all, click the "Remove formatting"

How are you doing this? The easiest way to remove all formatting (and
pics etc), is to change the html reply to plain text.

There is a remove formatting button on the toolbar in Outlook 2007 (message
tab, basic text chunk, the button with the Aa & eraser icon (on the top
right of the chunk when its fully expanded) - it removed the formatting
without converting the message to plain text, so urls are still clickable.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

 

[Steve JORDI]

During the first 90 days (from the date of the first incident) you have 3
free support incidents if you have a retail copy. I'm not sure if it applies
to OEM.

I bought it fully. Not OEM.
And their incidents were filed but nothing was done. Not even
contacted me back as promised.

No problems here but I don't use a quote option that includes indent.
Outlook has always worked like this though and I don't recall 'unindent'
ever breaking the HTML quoting in Outlook. The include name option marks
inline quoting in HTML.

No, this behavior works correctly in Outlook 2003 for example.
ALL email clients I know dealing with replies in HTML (know as
"content flowed") do this.
Otherwise there is no way to distinguish where your replies are
compared to the original text.

Breaking the vertical blue line for answers is a standard everywhere
else, including in Outlook 2003.
It doesn't work anymore. Probably because now it's switched to Word as
the behind-the-scene engine (just like if they needed to add a new
unstable layer!)

It works here (tested using the prefix reply option since that is what you
use). Have you tried Office Diagnostics?

Yes everything. And on 6 machines. Freezes Outlook 2007 each time.

Again, I'm using Outlook 2007 as a standalone application. Without the
Office suite behind (that's why a $120 application like Outlook 2007
is not even able to insert a table in HTML as a standalone
application, unlike free- and sharewares).
So maybe coupled with Word, Excel, etc... it behaves in a better way.
Don't know.



Sincerely,
Steve JORDI

(Remove the K_I_L_LSPAM from my email address)