MS Office 2000 - Updates

[Thomas]

I have spend quite some time downloading (I am restricted
to Dial-Up internet service only) an Office 2000 "update"
referred to as 2000 SR-1. After the download, I was
required to insert Disc #1 of my Office 2000
Professional...which I did and it 'configured' without any
problem. However, when asked to insert Disc #2 it was
unable to not only read the Disc but it did not
even 'start up' the drive (D: in this case)...that is, it
was as if there was no disc inserted. I attempted this
numerous times but still no recognition of a disc in the
drive. When I put another disc in (ie., disc #1
again) ...no problem at all. I conclude that there must be
something wrong with disc #2. It seems to me that MS does
not provide help unless I promise them my first born along
with cash!

I have attempted to contact MS for tech support but it
seems that I need a passport/password...however because I
do not have a .com e-mail address or use msn hotmail I
cannot receive a password. I have paid good money for my
Windows Office 2000 professional and find it very
discouraging that I have to pay someone with MS to help me
with an MS product that appears to be faulty. That is if I
was was able to contact someome at MS.

Somebody Please help!!

(e-mail address removed)

 

[Milly Staples [MVP - Outlook]]

Try cleaning the Disk #2 CD.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Thomas asked:

| I have spend quite some time downloading (I am restricted
| to Dial-Up internet service only) an Office 2000 "update"
| referred to as 2000 SR-1. After the download, I was
| required to insert Disc #1 of my Office 2000
| Professional...which I did and it 'configured' without any
| problem. However, when asked to insert Disc #2 it was
| unable to not only read the Disc but it did not
| even 'start up' the drive (D: in this case)...that is, it
| was as if there was no disc inserted. I attempted this
| numerous times but still no recognition of a disc in the
| drive. When I put another disc in (ie., disc #1
| again) ...no problem at all. I conclude that there must be
| something wrong with disc #2. It seems to me that MS does
| not provide help unless I promise them my first born along
| with cash!
|
| I have attempted to contact MS for tech support but it
| seems that I need a passport/password...however because I
| do not have a .com e-mail address or use msn hotmail I
| cannot receive a password. I have paid good money for my
| Windows Office 2000 professional and find it very
| discouraging that I have to pay someone with MS to help me
| with an MS product that appears to be faulty. That is if I
| was was able to contact someome at MS.
|
| Somebody Please help!!
|
| (e-mail address removed)

 

[Michael]

You paid good money, but isn't support for Office 2000 done? (not supported anymore by Microsoft, I mean).

Should note, Tom, MVP's (et al) don't work for Microsoft (although I'm sure Millie or some of the others would gladly accept gratituty).

Ciao.

 

[Michael]

(sorry)

Passport (hotmail account) is free (and useful). Create one, go ahead. Next time you are in an airport (or something where limited Internet access is available) you'll be glad you did. Can access from any computer connected to internet...

 

[Thomas]

It is my experience that nothing from Microsoft is free!!
Just try to get help from them when you have a problem,
that is if you can contact a service/tech rep. I don't
like hotmail because of the $ads, $popups,$etc. but mainly
because it seems too controlling...I'll empty my waste
basket when ever I want to ...thankyou!

-----Original Message-----
(sorry)

Passport (hotmail account) is free (and useful). Create

one, go ahead. Next time you are in an airport (or
something where limited Internet access is available)
you'll be glad you did. Can access from any computer
connected to internet...