MS Office 2003 does not offer features promised in its advertisem.

[Thorenn]

In March this year, I upgraded from Office 2000 to Office 2003, only because
I read a Microsoft Office advertisement in many magazines, which claimed that
unlike Office 2000, the Office 2003 version would give me access to certain
features, and I quote the ad "the latest version of of Microsoft Office
includes Information Rights Management technologies. Now you can put limits
on the printing, copying, or forwarding of sensitive e-mail and documents".
After this advertisement persuaded me to buy Office 2003, I have now been
told by Microsoft support staff that the Microsfort Office Basic Edition
2003, does not offer this feature. This was not mentioned in the magazine
advertisement and I would therefore regard this advertisement as containing
claims that are false and misleading and would be grounds for a lawsuit. I
demand to know why Microsoft chose to mislead consumers like me in this
regard and I demand that Microsoft offers a patch that Microsoft Office 2003
customers like me can download so that we can get the features that Microsoft
claims that Office 2003 has.

 

[Sue Mosher [MVP-Outlook]]

And the reason that you're posting this in a peer-to-peer forum for Outlook VBA programmers is?

 

[Thorenn]

Because I believe that Microsoft should keep the promises it makes to
consumers in its advertisements. I have just learnt that IRM is only offered
on Microsoft Office 2003 Professional. If this is the case, then this should
have been
mentioned very cleary in Microsoft's advertisements that IRM is pro only.
Any person reading the magazine advertisement headlined "The OOPS I just hit
"Reply All" era is over" would naturally assume that the IRM feature is
available in all
versions of Microsoft Office 2003. This advertisement is therefore false and
misleading in the extreme. I upgraded to Office 2003 based on what the
Microsoft ad said. i was perfectly happy with Office 2000 but upgraded only
because I wanted the IRM feature. I therefore wasted my money based on a
false promise made in a Microsoft ad. I demand that Microsoft keep its
promise to offer IRM to all consumers that buy Office 2003 irrespective of
which version it is, because the advertisement does not state that it is
available only on certain versions of Office 2003. A downloadable patch for
those who have already bought Office 2003 basic edition to provide them with
IRM would rectify this situation and deliver on the promise that Microsoft
continues to make in its advertisements

 

[Sue Mosher [MVP-Outlook]]

You didn't answer my question: Why are you posting your complaints in a peer-to-peer forum for Outlook VBA programmers? Do you not understand what "peer-to-peer" means? This forum is not a direct communications channel to Microsoft. Perhaps you meant to write a letter to Bill Gates and somehow managed to navigate to newsgroups rather than your printer?

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers