MS Office 2007 install / upgrade error

D

David Sweet

I installed the upgrade to MS office 2003 Professional to MS Office 2007
Enterprise. Now whenever I open one of the applications, IE outlook, excel,
word the configuration process page opens up and says it is "Configuring MS
office Enterprise 2007. Does not matter how many time system is started or
what applications are opened on the system. If it is a MS office program it
start the configuration Process.
Fund several posts but no fixes.
Any help pointing in the correct direction would be appreciated.
D.Sweet
 
E

Emily Lin

Hi David,

Thank you for posting here!

I notice that you have posted the same question in the office.misc newsgroup, which I have already responded. So please check my answer
there and if you need any further assistance on this particular issue, please reply to me in that thread so I can follow up with you in time. Also,
please don't cross-post the same question in multiple newsgroups in the future so that our engineers can work on your question efficiently.
Your understanding and cooperation is appreciated.

For your convenience, I have included my reply as follows:

*****************************************

It is mostly caused that the current user account doesn't have permission on the Office registry key. Follow the steps below to see if it works.

#1
========
Login as a local administrator account on the computer.
Start the Microsoft office 2007 applications (word 2007, excel 2007, powerpoint 2007).
If the configuration pops up, wait it to be finished.
Logoff and logon your user account. Test the issue. What is the result?

If it doesn't work, go to next step.

#2
=======
1. Log on to the computer by using an Administrator user account.
2. Click Start > Run > type regedit, click OK.
3. Locate and then right-click the following registry subkey.
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\12.0
4. Click Permissions.
5. Click Users (Computer_name\Users), and then click to select the Allow check box for the Full Control permission.
6. Click OK, and then quit Registry Editor.
7. Start an Office program. Wait for the configurating finished. Restart the application. What is the result?
*****************************************

Regards,

Emily Lin

Microsoft Online Partner Support
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