MS Office may have crashed my Mac!

[John Wolf]

Received 2 major crashes this morning and both while I was using Office 2004
apps. The first my mac froze up (without a error message) and I had
Entourage, excel, Word, and Messenger open. And when I rebooted and started
using Entourage to type out a message I received a crash and got the error
below.

Office 2004 has been more reliable than older versions, but the memories of
the many crashes and bugs and bombs while running an MS app on the Mac
during the OS 7-9 days wont be forgotten. I believe that a MS app was
responsible for the 2 crashes I had this morning. MS has always had a nasty
habit of being more concerned about features than security, qnd stability.
If there are any MS MVP's here what do you say? Yes I will be sending this
email to MS.


John

--
panic(cpu 0 caller 0x000A8C00): Uncorrectable machine check: pc =
00000000006AD52C, msr = 0000000000149030, dsisr = 40000000, dar =
0000000026D8C040
AsyncSrc = 0000000000000000, CoreFIR = 0000000000000000
L2FIR = 0000000000000000, BusFir = 0000000000000000

Latest stack backtrace for cpu 0:
Backtrace:
0x000954F8 0x00095A10 0x00026898 0x000A8C00 0x000A7E90 0x000ABB80
Proceeding back via exception chain:
Exception state (sv=0x3FFCC500)
PC=0x006AD52C; MSR=0x00149030; DAR=0x26D8C040; DSISR=0x40000000;
LR=0x006C2078; R1=0x1CC33D30; XCP=0x00000008 (0x200 - Machine check)
Backtrace:
0x02214180 0x006C2078 0x002D1B8C 0x002D0A54 0x000A9714
Kernel loadable modules in backtrace (with dependencies):
com.apple.iokit.AppleAirPort2(405.1)@0x683000
dependency: com.apple.iokit.IONetworkingFamily(1.5.0)@0x638000
dependency: com.apple.iokit.IOPCIFamily(1.7)@0x48d000
Exception state (sv=0x369A3A00)
PC=0x00000000; MSR=0x0000D030; DAR=0x00000000; DSISR=0x00000000;
LR=0x00000000; R1=0x00000000; XCP=0x00000000 (Unknown)

Kernel version:
Darwin Kernel Version 8.11.0: Wed Oct 10 18:26:00 PDT 2007;
root:xnu-792.24.17~1/RELEASE_PPC
Model: PowerBook6,5, BootROM 4.8.7f1, 1 processors, PowerPC G4 (1.2), 1.2
GHz, 1.25 GB
Graphics: ATI Mobility Radeon 9200, ATY,RV280M9+, AGP, 32 MB
Memory Module: DIMM0/BUILT-IN, 256 MB, built-in, built-in
Memory Module: DIMM1/J7, 1 GB, DDR SDRAM, PC2700U-25330
AirPort: AirPort Extreme, 405.1 (3.90.34.0.p18)
Modem: Jump, V.92, Version 1.0
Network Service: AirPort, AirPort, en1
Parallel ATA Device: MATSHITACD-RW CW-8124
Parallel ATA Device: ST980210A, 74.53 GB

 

[Clive Huggan]

Received 2 major crashes this morning and both while I was using Office 2004
apps. The first my mac froze up (without a error message) and I had
Entourage, excel, Word, and Messenger open. And when I rebooted and started
using Entourage to type out a message I received a crash and got the error
below.

Office 2004 has been more reliable than older versions, but the memories of
the many crashes and bugs and bombs while running an MS app on the Mac
during the OS 7-9 days wont be forgotten. I believe that a MS app was
responsible for the 2 crashes I had this morning. MS has always had a nasty
habit of being more concerned about features than security, qnd stability.
If there are any MS MVP's here what do you say?

Not much, John, because you don't give much information for us to go on if
you want help. Tentatively I've concluded you have had a crash while in
Entourage, so you may be better off posting in the Entourage group.

You'll need to give very explicit details of what you did before the crash.

But if you just want to vent, that's OK! ;-)

Yes I will be sending this
email to MS.

Good -- because the crash report means nothing to us.

John

<report snipped>

Cheers,

Clive Huggan
Canberra, Australia
(My time zone is 5-11 hours different from the Americas and Europe, so my
follow-on responses to those regions can be delayed)
====================================================

 

[John Wolf]

Not much, John, because you don't give much information for us to go on if
you want help. Tentatively I've concluded you have had a crash while in
Entourage, so you may be better off posting in the Entourage group.

You'll need to give very explicit details of what you did before the crash.

I mentioned what I did before the crash, and that was using those apps.


John

 

[Clive Huggan]

On 12/7/09 1:53 PM, in article C67ED662.B11B%[email protected], "John

I mentioned what I did before the crash, and that was using those apps.

Hmm. Mens tergiversatur...

CH
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