MS Office SBE 2003 SP1 won't install

[DonW]

Tried to install the patches but only downloads them and
won't install. Looks like I am not the only one here with
the problem.
Microsoft have any suggestions?

 

[SpicaTC50]

Count me in this camp of an unsuccessful instalation of Sp1. It looks through
my 2003 disk but says files are missing. Nothing more specific than that.

 

[Sloan Crayton [MS]]

Log files are created in the '%temp%\ohotfix' folder that provide an
indication of what might be causing the installation to fail. The file you
want will have a name like 'OHotfix(0000x).log' where 'x' is a number. It
will likely be the most recent of these files. It should be a relatively
small file (mine is only 4kb), and if you attach it in a reply, I'll review
it.

Log files are not generated if you install from Office Update; so install
from
http://www.microsoft.com/downloads/...A6-7CB1-4F61-837E-5F938254FC47&displaylang=en.

Sloan Crayton
Microsoft

 

[DonW]

was unable to attach to this post so copied the info here:
Starting the log on 07/29/2004 at 22:01:24...
Loading the resource .dll...
Reading the settings...
The settings are:
IsNormalUpdate=1
AdminUsesShortFilenames=1
AdminPath=""
MessageTitle="Office 2003 Service Pack 1 (SP1)"
CopyFilesToRerun=1
ShowSuccessDialog=1
RebootInQuietMode=0
RunSetupWatson=1
RequireAllPatchesNeeded=0
RequireAllProductsAtMinVersion=0
MinProductVersion=""
MinMsiVersion="2.0"
UpgradeMsi=1
MsiUpgradeURL="http://go.microsoft.com/fwlink/?
LinkId=20610"
OHotfixLogLevel="v"
MsiLogLevel="v"
OHotfixUILevel="n"
MsiUILevel="n"
FeatureToCheck=""
Making sure only this instance of the bootstrapper is
running...
Making sure the environment is okay for patching...
Getting the patches...
Getting the products to patch...
Seeing if patch C:\DOCUME~1\DONALD~1.DEW\LOCALS~1
\Temp\IXP000.TMP\MAINSP1ff.msp is needed...
Product {901C0409-6000-11D3-8CFE-0150048383C9}:
Not installed. Cannot patch.
Product {90150409-6000-11D3-8CFE-0150048383C9}:
Not installed. Cannot patch.
Product {91130409-6000-11D3-8CFE-0150048383C9}:
Not installed. Cannot patch.
Product {90170409-6000-11D3-8CFE-0150048383C9}:
Not installed. Cannot patch.
Product {91170409-6000-11D3-8CFE-0150048383C9}:
Not installed. Cannot patch.
Product {90E00409-6000-11D3-8CFE-0150048383C9}:
Not installed. Cannot patch.
Product {901A0409-6000-11D3-8CFE-0150048383C9}:
Not installed. Cannot patch.
Product {90180409-6000-11D3-8CFE-0150048383C9}:
Not installed. Cannot patch.
Product {91E30409-6000-11D3-8CFE-0150048383C9}:
Not installed. Cannot patch.
Product {90110409-6000-11D3-8CFE-0150048383C9}:
Not installed. Cannot patch.
Product {91110409-6000-11D3-8CFE-0150048383C9}:
Not installed. Cannot patch.
Product {90190409-6000-11D3-8CFE-0150048383C9}:
Not installed. Cannot patch.
Product {91190409-6000-11D3-8CFE-0150048383C9}:
Not installed. Cannot patch.
Product {90CA0409-6000-11D3-8CFE-0150048383C9}:
Not installed. Cannot patch.
Product {91CA0409-6000-11D3-8CFE-0150048383C9}
Microsoft Office Small Business Edition 2003 Version
11.0.5614.0: Needs patch.
Product {90120409-6000-11D3-8CFE-0150048383C9}:
Not installed. Cannot patch.
Product {91120409-6000-11D3-8CFE-0150048383C9}:
Not installed. Cannot patch.
Product {901B0409-6000-11D3-8CFE-0150048383C9}:
Not installed. Cannot patch.
Product {90440409-6000-11D3-8CFE-0150048383C9}:
Not installed. Cannot patch.
Product {91440409-6000-11D3-8CFE-0150048383C9}:
Not installed. Cannot patch.
Product {90160409-6000-11D3-8CFE-0150048383C9}:
Not installed. Cannot patch.
Seeing if patch C:\DOCUME~1\DONALD~1.DEW\LOCALS~1
\Temp\IXP000.TMP\OWC102003SP1ff.msp is needed...
Product {90260409-6000-11D3-8CFE-0150048383C9}:
Not installed. Cannot patch.
Seeing if patch C:\DOCUME~1\DONALD~1.DEW\LOCALS~1
\Temp\IXP000.TMP\OWC11SP1ff.msp is needed...
Product {90A40409-6000-11D3-8CFE-0150048383C9}:
Not installed. Cannot patch.
Applying the patches...
Applying patches to product {91CA0409-6000-11D3-8CFE-
0150048383C9} Microsoft Office Small Business Edition
2003...
Applying patch C:\DOCUME~1\DONALD~1.DEW\LOCALS~1
\Temp\IXP000.TMP\MAINSP1ff.msp...
Command line: PATCH="C:\DOCUME~1
\DONALD~1.DEW\LOCALS~1\Temp\IXP000.TMP\MAINSP1ff.msp"
REBOOT=ReallySuppress
The update failed.
Finished processing the update on 07/29/2004 at 22:02:21.
Encountered error 1603 while updating.
FindError result: failed
Error 1603 not ok to report to Setup Watson.

 

[Sloan Crayton [MS]]

Well, this log didn't provide the cause of your failure. I'll need to look
at the other log file (OHotfix(0000x)_Msi.log where 'x' is a number) which
can be fairly large. If you put it in a Zip file and send it to me in
email, I'll look at it. My email address is (e-mail address removed)
(remove the '.online' before sending). The file size should be much smaller
in a Zip file.

Sloan Crayton
Microsoft

 

[DonW]

E-mail sent with the log file.

Well, this log didn't provide the cause of your failure. I'll need to look
at the other log file (OHotfix(0000x)_Msi.log where 'x' is a number) which
can be fairly large. If you put it in a Zip file and send it to me in
email, I'll look at it. My email address is (e-mail address removed)
(remove the '.online' before sending). The file size should be much smaller
in a Zip file.

Sloan Crayton
Microsoft

 

[Sloan Crayton [MS]]

I just wanted to update the rest of you that Don's problem has been resolved
(although he did eventually uninstall/reinstall). The problem we saw in his
log file (and in several others that I've seen) is that there is missing
information in the registry for the Local Install Source feature. We
manually replaced some path information, but that didn't completely solve
his issue.

Sloan Crayton
Microsoft