MS Office Word has encountered a problem

[Dwood17]

Whenever I sign into an Office product, Word gives me the message MICROSOFT
OFFICE WORD HAS ENCOUNTERED A PROBLEM AND NEEDS TO CLOSE. Then it wants to
send a report (which I say okay to), restores Word files and automatically
opens Word even if I'm opening Outlook or Excel. Since this problem started
I cannot access my printer from any program even for a screen print. I have
uninstalled and reinstalled the HP driver for the printer (several times).
The ERROR SIGNITURE on the report is as follows:
AppName: Winword AppVer: 11:0.6568.0 AppStamp: 42e178a5
ModName: hpzpin310.dll ModVer: 2.323.0.0 ModStamp: 4047a0bb
fDebug : 0 OffSet : 00041983

 

[Graham Mayor]

See http://www.gmayor.com/what_to_do_when_word_crashes.htm

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Graham Mayor - Word MVP


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[Suzanne S. Barnhill]

The problem indicated is with your HP printer driver. Try deleting and
reinstalling the printer (with an updated driver if one is available).